Directory of blog entries

Title Date Created Hits todaysort icon
ITIL Demand Management misunderstood 2011-07-17 2
ITIL is a useful reference model but not an implementation model 2008-06-15 2
Rant vs counter-rant: the ITIL V3 Certification Scheme 2010-07-27 2
Book(s) review: the Key Element Guides 2010-11-28 2
ITIL reduces costs by up to 48% - another crap factoid to beware of 2006-11-01 2
Ensuring the service catalogue gets used 2010-06-02 2
Welcome to the Web Wide World 2013-03-07 2
Technology changes nothing. 2018-02-05 2
Where does continual service improvement end? An important ITIL question 2008-11-18 2
Noble Failure 2016-05-29 2
Just a minute 2008-08-25 2
How to refer to the ITIL V3 books online for free 2008-08-19 2
IT project portfolios are bursting while BAU crumbles! 2010-10-11 2
Privacy is not dead, just becoming impossible 2011-08-07 2
Sorry about the outages over the last 24 hours 2008-06-19 2
Runaway emotion 2013-11-14 2
The business case for DevOps automation 2017-05-07 2
ITIL3 is on the way to being a fully-fledged fad 2007-10-16 2
Overcoming the Folly of the Crowd 2008-10-15 2
the value of ITIL certification 2012-02-27 2
ISACA Bylaws change 2015 2015-06-03 2
Announcing the IT Skeptic's BOKKED: the Body of Knowledge Known Error Database, for ITIL et al 2007-06-22 2
The IT Skeptic celebrates five years of blogging 2011-05-21 2
The users who don't like IT 2013-08-01 2
VOIP and the anti-competitive behaviours that would logically induce in a telco 2006-08-02 2
How does IT survive with no policy framework? 2010-03-23 2
The IT Skeptic's New Year Awards for 2012 2013-01-01 2
Copyright issues when using ITIL at the coalface 2015-05-05 2
Fads in IT 2006-05-21 2
The IT Skeptic's first public appearance: "The most unbalanced team you can currently find…" 2008-04-02 2
Why does IT have to do the business's job? 2010-02-25 2
hey all you nerds in itSM 2008-09-15 2
BoK Bloat 2011-11-22 2
Vendor etiquette in the webiverse 2013-03-12 2
Challenge the level of ceremony in process 2018-06-05 2
5 questions for John M. Willis 2008-10-29 2
Results of the IT Skeptic's poll on ISO20000 activity levels 2008-06-21 2
Considering ITIL? Ignore ROI that other organisations have achieved 2008-09-30 2
The importance of IT drills to enhance performance 2010-09-13 2
How to find free ITIL V3 Foundation training 2009-07-30 2
Why ITIL is IT-centric not customer-centric 2011-05-22 2
NEW! Announcing the newsletter of the IT Skeptic: The Skeptical Informer™ 2007-03-06 2
A suggested improvement to itSMF USA Bylaws 2008-06-20 2
APMG accredited ITIL examination institute Peoplecert copying intellectual property? 2010-10-20 2
The safety razor singularity 2013-07-09 2
Living without CMDB 2006-08-05 2
Manipulating open content to commercial ends on Wikipedia - the ITIL entry 2009-05-18 2
A Brief Review of Creating and Driving Service Excellence 2011-11-30 2
Join the IT Skeptic in a twitterchat and webinar on service catalogues 2013-11-05 2
Big Uncle: what is “normal” privacy? 2008-04-14 2
Skep Chat 2013/3/13 - come hangout with the IT Skeptic 2013-03-13 2
ITIL processes aren't processes 2018-02-09 2
IT Skeptic competition 2008-11-04 2
The IT Skeptic's tenth birthday post: on Optimism 2016-05-18 2
A word about photos 2011-08-27 2
DevOps Enterprise Summit: humane IT 2017-06-07 2
Do you need to do ITIL? Wrong question 2008-10-03 2
itSMF behaviour beyond the pale 2012-03-08 2
It is a helpdesk so it must be ITIL 2008-08-11 2
Another chance to meet the IT Skeptic 2008-05-30 2
10 Things I don't get either 2009-04-18 2
New itSMF Board elected 2010-10-27 2
The future of DevOps 2014-03-27 2
ISO20000 gives ITIL the balls it needs to be successful 2008-02-20 2
Green sustainable IT is a sop to middle class consciences 2012-09-13 2
Comments pulled from the IT Skeptic blog 2007-09-06 2
Where's the COBIT 5 training? 2013-03-13 2
Just enough documentation of practices 2018-08-18 2
Announcing the IT Skeptic Awards for 2007 2007-12-31 2
On demand CMDB 2008-11-03 2
Conflicting principles 2016-06-08 2
Visions of the Future of ITIL: Second Vision 2007-08-03 2
Building an ITIL CMDB is easy and cheap 2008-08-26 2
Problem detection is everyone's duty 2010-04-26 2
Just how does itSMF involve the members? 2008-06-28 2
When Best is Too Good - Copper Instead of Gold - focused excellence as a differentiator 2009-07-23 2
COBIT Certified Service Manager: a cat amongst the ITIL pigeons 2008-10-21 2
Courageous Ken 2009-11-14 2
Cloud solves everything in bi-modal ... not. Cloud is one small piece of DevOps 2016-05-01 2
There is more to social collaboration than providing the tools 2008-08-23 2
5 easy steps to implement ITIL V3 2009-10-21 2
ISEB offers online ITIL exams - April Fools? 2008-04-02 2
What Microsoft are really up to with Vista?? 2009-02-16 2
The IT Skeptic appears on ITSM Weekly podcast 2010-04-05 2
Integrity and ethics in IT 2018-06-13 2
COBIT rivals ITIL 2008-09-15 2
IT service build is not a factory 2014-08-01 2
Wave goodbye: Google lacks bottle 2010-08-06 2
The IT Skeptic's ITIL News Feed 2008-02-23 2
ITIL Prime 2009-01-19 2
What is the best ITIL V3 or ITSM tool? 2010-02-09 2
ITIL exam market continues to shrink 2017-01-06 2
What does the term "IT Service Management" mean to you? 2011-04-28 2
Bill the IT guy 2008-09-19 2
The average blog has 100 readers 2009-10-11 2
Thanksgiving 2011-11-23 2
what gives with Jakarta as a hotbed of ITIL interest? and itSMF in Japan? 2006-11-19 2
Big Uncle: ceding privacy for security in our daily lives 2008-04-20 2
ISACA's long cultural road 2013-06-05 2
the IT Skeptic's New Year's Resolutions 2008-01-04 2
Do we overcook services? ITIL out of line 2009-12-20 2
Who runs and represents itSMF? 2009-09-09 2
Who are the mysterious ITIL Qualifications Board? 2008-07-10 2
EXIN exam delays 2009-05-21 2
ISACA appoints Australian president 2013-01-02 2
Theatre 2017-08-28 2
On account of the economy 2009-11-16 2
Introduction to Real ITSM, the new ITSM body of knowledge from the IT Skeptic 2008-08-11 2
CIO Asia magazine criticises the IT Skeptic's comments 2007-03-12 2
itSMF sponsored training 2010-10-28 2
Personal integrity and morality in IT 2013-09-11 2
Owning ITIL: project horror stories 2009-04-28 2
Real ITSM released in Russian 2010-04-05 2
Axelos announces a new level of ITIL certification: Practitioner 2015-03-15 2
The CMDB Federation lumbers on 2007-06-10 2
itSMF International Board portfolios announced 2011-02-15 2
The death of the Service Desk software industry - major player on brink of pulling out 2014-03-31 2
ITILearner 2008-05-14 2
Multiple choice questions criticised but not in ITIL V3 this time 2009-04-03 2
Crap Factoid Alert 370 percent ROI from ITSM 2009-01-20 2
A message from the new Chair of itSMF International 2010-02-13 2
Citizens unite! Assert your right to call the latest version of ITIL what you like: 2011-08-18 2
a lot of motherhood considerations presented as a model 2006-11-19 2
What use is Passing Your ITIL Foundation Exam now? 2009-06-17 2
Apocalyptic bullshit 2018-03-23 2
The top seven issues with Cloud Computing 2010-02-01 2
For users of the IT Skeptic's podcasts: I find the podcasts' style/delivery ... 2007-03-05 2
Reflections on DevOps Enterprise conference 2014-11-13 2
OGC Change Log for errors in ITIL, Prince2, M-o-R etc 2008-07-10 2
Interpreting COBIT licensing 2013-01-07 2
The future of ITIL 2017-07-18 2
Important ITIL certification news: APMG's accreditation by UKAS has been suspended 2007-10-25 2
itSMF USA Board Election 2008-09-30 2
How to subscribe 2007-06-27 2
A hat-trick of itSMF conferences - it is all about the local level. 2011-06-14 2
nimbleness and the need to compete via technology 2014-07-14 2
The most important IT monitoring tools are those that measure the end user experience 2008-08-21 2
Way cool! The Wright Cycle for you 2009-04-20 2
Where have itsmfi.org, itsmf.org and itsmf.com gone? 2013-07-25 2
Don't fall for the demo: an asset database with bells and whistles is not a CMDB 2006-08-13 2
My first ITIL spam. ITSM is going to the dogs. 2007-06-10 2
Chokey The Chimp has a fan page 2011-02-22 2
ITIL really is over the top of the hype curve 2010-03-25 2
Where do the ITSM experts learn their trade? 2010-02-16 2
HP cuts 24,600 over three years - there's a way to boost morale and customer focus 2008-09-16 2
In service support, changing the channel changes little 2013-06-24 2
itSMF International announce the election of Ken Wendle to the Executive Board 2008-01-06 2
ITIL V3 one year on 2008-11-23 2
The winner of the IT Skeptic's Rogues Gallery photo competition 2008-08-31 2
the state of prISM 2014-10-30 2