Directory of blog entries

Title Date Created Hits todaysort icon
Victims of the system 2016-07-23 5
Just how awesome is Net Promoter 2013-01-10 5
Climate change 2018-10-10 5
Dev needs to understand what Ops is for 2011-03-10 5
Book review: "I Think Something is Missing From ITIL" by Ian Clayton, reviewed by the IT Skeptic 2007-02-05 5
Privacy is dead - get over it. 2008-01-22 5
Setting the target goal for service management initiatives 2008-12-04 5
A key operational feedback loop for DevOps 2017-05-18 5
CMDB is like a linked digital phonebook, and just as pointless for most 2011-09-22 5
The ITIL syllabus is rubbish because the world doesn't care about quality 2007-10-26 5
Playing a piano is easy 2019-09-14 5
How Operational Readiness should be done 2014-07-23 5
There is only one service catalogue 2010-08-15 5
Dreaming on a cloud - migration as an obstacle to cloud computing: an IT Skeptic Special Report 2009-03-18 5
Service Portfolio Management is more important than programme or project portfolio 2015-01-14 5
The Wright Cycle 2014-11-05 5
Microsoft screws me, Google seduces me 2009-11-26 5
itSMF International needs to unite the ITIL community 2009-02-20 5
Agile Procurement 2018-11-02 5
About the ITIL Service Owner 2010-08-19 5
New itSMF newsletter - boon or burden? 2010-07-04 5
A little chat about BYOD 2012-07-14 5
Reflections on the DevOps Enterprise Summit UK 2016 2016-07-12 5
There is no such thing as NoOps: it is an awful word 2014-12-11 5
The IT Skeptic's Rogues Gallery 2008-11-23 5
Who owns DevOps? 2016-07-07 5
ITSM open content 2011-03-27 5
Kill the CAB 2017-06-07 5
Describe DevOps with CALMS, or I prefer CAFFS 2016-08-17 5
Meet In The Middle: Slow IT and Fast IT 2013-10-17 5
They can't be freekin' serious: twenty kilo-bucks for a set of ITIL process maps 2008-04-14 5
Axelos selling ITIL? 2015-04-01 5
Are Incident and Complaint different things? 2009-06-08 5
ITIL exams dropped from Prometric: consider ISO20000 certification as an alternative? 2008-03-06 5
DevOps has three parents: Lean, Agile, and ITSM 2017-03-09 5
Abolish the CAB at your peril 2011-12-12 5
Uber, big brother, and company use of big data 2014-12-09 5
What is the best ITIL service desk tool? 2014-07-27 5
Debasement of concepts by IT vendors and analysts 2006-09-12 5
A better name for IT is "Business Improvement and Information" 2008-06-07 5
What Las Vegas and ITIL V3 have in common. 2010-02-27 5
Give up on ITIL V3 training and certification - it is not going to change 2008-09-05 5
A project is a wave in a product structure 2017-09-18 5
Why COBIT wins in a showdown with ITIL 2012-05-11 5
itSMF International Board announced 2012-01-25 5
The IT Skeptic's Big Ideas 2015-04-11 5
For all you vendors out there 2010-09-07 5
Measuring problem management 2014-02-01 5
Comments on the June 2010 itSMFI Board Talk: we need shared services 2010-07-12 5
Move from change control to change facilitation 2017-01-30 5
The IT Skeptic online of late 2014-07-02 5
Why is Project Management almost invisible in ITIL V3? 2008-09-12 5
ITIL 101 for software vendors 2009-03-13 5
Free ITIL® 2011-01-25 5
A visualisation of how ITIL Version 3 transforms ITIL version 2 2007-05-17 5
COBIT 5 copyright terms confirmed. And the name may be used. 2012-05-08 5
the Kingdom of SIAM 2014-10-22 5
Hot desks suck 2017-03-21 5
See you in Vegas for the Pink Elephant conference? 2011-01-13 5
Open Source is political: Blows Against The Empire 2009-03-23 5
In praise of silence 2018-02-05 5
VeriSM 2017-10-21 5
What to think of the ISACA acquisition of CMMI? 2016-03-06 5
How long can they beat the CMDB drum? What is the next fad? 2007-09-29 5
ITIL: Don't shoot the message 2010-12-07 5
Great myths of ITIL #1: "You can't manage what you can't measure". 2007-11-25 5
ITIL Software Scheme released 2009-05-02 5
Why the difference in numbers between PinkVerify and OGC ITIL product certifications? 2010-03-08 5
ITSM skepticism becomes a crowded field 2007-05-22 5
itSMF governance 2011-07-30 4
IBM: the company with such a firm grasp of ITIL strategic issues that they sold their service desk 2006-07-17 4
Book review: Defining IT Success Through The Service Catalog, and some other catalogue books 2012-12-23 4
The latest IT fad: SRE 2018-05-13 4
itSMF communications 2014-03-04 4
The lizard brain 2017-02-07 4
What will affect the service desk over the next three years 2013-02-24 4
DevOps offers hope for the future of IT 2017-11-16 4
ITIL V3: where's the portal? 2008-06-19 4
OGC rebranding comes apart, so to speak 2008-05-09 4
Hear the The IT Skeptic speak about Standard+Case on an exciting new 24 hour world-wide online conference 2012-09-04 4
One reason why OGC has to make some serious money out of ITIL and PRINCE2 2010-06-01 4
The mad competitive scramble 2013-03-21 4
ITIL configuration guinea pig wanted 2011-02-02 4
Am I wrong about CMDB? 2008-06-16 4
#SMFlashbook My top tip for building a service catalogue 2013-10-25 4
DevOps represents the emergence of systems thinking in IT 2017-04-28 4
The Folly of the Crowd 2008-10-09 4
Here comes China 2014-08-20 4
How prescient is Ray Kurzweil and how useful are his predictions? 2012-12-27 4
The Evolution of Homo Informaticus, or Why VMWare are in the Tin Age 2012-09-04 4
Axelos are the Official source of DevOps now? 2016-12-10 4
IT: to protect and serve 2012-06-08 4
ITIL V3 Business Service Catalogue and Technical Service Catalogue are different views of the same services 2010-01-06 4
Ten agile principles that screw up conventional project management 2018-05-28 4
Awful support conversations 2009-03-30 4
BMC are at the old bait and switch again over CMDB 2010-07-30 4
The guitar; a little parable about IT technology 2013-05-17 4
Why process maturity is a useless metric for ITSM improvement 2012-09-30 4
Gullibility 2009-04-25 4
A few of our wealthier readers might now consider ITIL Live™ 2009-05-07 4
No such thing as Root Cause 2015-07-09 4
how much nice is too much? 2019-07-14 4
DevOps Balanced Scorecard Dashboard 2018-06-05 4
Two Hills' cloud-based IT strategy for 2011 2011-01-31 4
Keep the vendors and tech geeks away from business automation 2010-07-30 4
Microsoft ups the ante on ITIL by releasing MOF into the public domain 2008-09-16 4
More Future of IT Management 2012-06-15 4
Visions of the Future of ITIL: First Vision 2007-08-01 4
Does ITIL V3 Intermediate certification need reform? 2009-08-02 4
no such thing as ITIL consultants 2014-07-09 4
What is it about that lighthouse? 2013-09-10 4
ITIL's CMDB can't be done, no-how 2006-08-06 4
A layman's definition of Devops 2018-06-06 4
Why do we waste money training people in ITIL? Just More Crap 2009-03-28 4
The IT engineering fallacy 2017-01-03 4
The services CATALOGUED (not just mentioned) in ITIL Tech Service Catalogue are the same as those in the Business SC 2010-05-03 4
ITIL Still Needs to Embrace the Collective 2009-10-07 4
A little Christmas gift for readers 2011-12-23 4
Tracking citizens 2014-10-23 4
Does a cloud computing infrastructure obviate the need for IT Service Management systems? 2009-08-02 4
DevOps following in ITIL's footsteps 2014-07-15 4
IT in 2011 2009-06-23 4
APMG got its accreditation back 2008-05-12 4
An ITIL V3 certification exam multiple-choice question debated 2009-07-03 4
CMDB for free 2008-08-27 4
revisiting agile CSI 2014-07-30 4
less than 5% of fortune 2000 have an active CMDB installed ? 2009-06-25 4
Let's not underestimate the resilience of people and societies 2013-05-29 4
Change goes away 2017-05-28 4
Apostrophe Protection Society 2009-12-06 4
Choose your Major Incident Manager for who they are not what they are 2010-06-13 4
CMDB and CMS – the industry-created myth 2010-01-25 4
Crap Factoid Alert: Implementing an IT Service Management Solution Can Save a Business More than $500,000 2009-08-05 4
DevOps Unicorns Horses and Mules 2015-03-17 4
Why Theory of Constraints seems a poor model for IT 2018-09-14 4
Who owns the risk of an IT change? 2014-04-06 4
ITIL is on the wane - Bruton 2007-01-22 4
The heart of ITIL is the service catalogue 2010-09-07 4
Breaking the iron triangle of faster better cheaper 2017-02-08 4
Cloud is a distraction to IT's day job 2010-12-13 4
Axelos and itSMF sign an ITIL agreement to nothing much 2013-11-29 4
OGC revising ITIL again 2009-09-11 4
Talk of IT innovation is the last gasp of the IT cowboys 2009-08-25 4
Organisations have failed their IT like bad parents 2012-03-18 4
The Five-Percent Club 2010-10-13 4
Why chase Best Practice? 2006-06-01 4
Real ITIL training 2011-04-30 4
ITIL 2011 persists with the dangerous concept of supporting services 2011-09-15 4
How many ITIL Examination Institutes is enough? 2010-05-02 4
There is no such thing as ITIL NON-compliant software tools 2008-10-09 4