How Operational Readiness should be done

I've written before about Dead Cat Syndrome and the importance of having a specific Operational Readiness function (i.e people). I saw this at a client site:

Sent: Thursday, 5 June 2014 10:09 a.m.
To: Fiona
Cc: Service Readiness
Subject: Service Readiness Engagement: xxxxxxx Data Project

Thank you for contacting us.

Service Readiness will facilitate the engagement with Operations on your behalf. SMEs will be allocated as applicable, and we will be in contact with you within 2 business days.

SMEs will be able to work with the project to provide their team's requirements and to assist the project in ensuring the proposed activity can be supported. SMEs will also assist you to get ready to go to ORA prior to go live (ORA = Operational Readiness Acceptance Meeting for projects signoff/handover into BAU).

Please contact if you have any concerns about this SME allocation.

Click here to view your submission.

Kind regards,

Service Readiness

Awesomely helpful.

Syndicate content