Directory of blog entries

Title Date Created Hits todaysort icon
A special case crap factoid: the survey that doesn't exist 2011-07-13 2
Risk Management - the lost process of ITIL V3 2008-06-13 2
How does OGCs MoV stack up against ValIT? 2010-11-22 2
ITIL V3 Live is ... still coming, and VERY expensive 2008-09-24 2
The difference between ITIL and COBIT for consultants: four words 2012-02-06 2
Squeell: a breakthrough application of social media to IT Service Management takes ITIL to the next level 2011-04-01 2
Who owns the system during the go-live warranty period? 2015-03-22 2
Acoustic shock syndrome – don’t employ nervous anxious people in your call-centre, it will cost you 2007-02-14 2
Evolution not revolution 2012-11-11 2
Real IT is at three levels: governance, management and execution 2014-01-14 2
Technology does not fix process 2006-12-07 2
Even Gartner say ITIL adoption is limited and falling 2010-07-17 2
Simple useful rules for defining Configuration Items 2008-12-17 2
David Cannon elected Chair of itSMF International, and a Kiwi joins the Board 2010-01-20 2
Knight Capital makes the point about the risks of automation 2012-08-06 2
Tech is the easy bit. People are hard. 2016-08-01 2
IT operations can learn from lean manufacturing 2007-08-16 2
Service Catalogue in a nutshell 2011-10-16 2
An Alternative to ITIL 2007-05-14 2
What does it mean when there is a Second Edition of a core ITIL V3 book? 2010-05-16 2
On exponential systems 2013-01-14 2
What's wrong with multichoice exams for ITIL V3? 2008-10-28 2
A superb piece of IT Skepticism 2007-07-12 2
Is ITIL still dead in the water? 2008-08-16 2
Crap Factoid Alert: "ITIL is non-proprietary" 2008-06-10 2
Interesting idea for spreading the expertise - and the risk 2009-04-27 2
OGC fix their trademark guidance for ITIL, Prince2 etc 2010-12-01 2
How to Hire 2013-08-20 2
Model of Change 2008-07-12 2
Blogs at 10 paces as ITIL service catalogue vendors shoot it out on the web 2008-09-24 2
Call for authors and reviewers for the ITIL V3 Refresh refresh 2009-10-28 2
New improved version of the IT Skeptics "ITIL Version 2 to Version 3 Transformation" diagram 2007-06-18 2
Will Microsoft ever live up to their MOF promise? 2009-07-15 2
In praise of ITSM engagement models 2015-03-03 2
ITIL V3 lost that down-home authenticity 2008-08-30 2
recent pics 2013-06-22 2
Many ITIL projects are overcapitalised renovations 2006-06-24 2
The New IT Age 2013-03-04 2
Applications closing very soon for roles with itSMF IT Service Management research journal 2008-07-09 2
Skep Chat 2013/04/04 - hangout with the IT Skeptic 2013-04-04 2
comment spammers 2008-12-18 2
Egg on face from the ITIL Refresh Refresh: we can do better at reviewing bodies of work 2009-09-20 2
The CMDB Tidal Wave? More of a ripple. 2007-05-16 2
How much good user feedback is lost by the Service Desk? 2009-02-25 2
Fourth anniversary of the IT Skeptic 2010-05-15 2
The applicability of factory-floor techniques to IT 2013-05-25 2
Crap Factoid Alert: one third of sites have completed a CMDB 2008-10-23 2
Real ITSM priority starts at zero and goes up 2008-08-22 2
The corporate yoke 2014-08-07 2
Six reasons to use Live Chat for support 2007-03-31 2
TSO embraces open public information 2010-11-23 2
GrokLaw tantrum 2013-08-21 2
Firing people is always a last resort. 2019-02-07 2
ITIL reform needed: not letting the money changers and hookers into the temple, just some sort of protestant reformation 2007-02-16 2
Booyaaa!! COBIT User Guide for Service Managers now available 2009-04-08 2
The Worst of the IT Skeptic on Kindle 2010-09-05 2
Loving the customer 2014-04-07 2
Standard + Case methodology to be released by US government 2017-04-01 2
ITIL's biggest hole: where is the meta-lifecycle? 2007-09-22 2
itSMFUSA declares who it thinks was Julie Linden 2008-07-10 2
The IT Skeptic Looks at ITIL V2 and V3 CMDB 2009-03-22 2
The IT Skeptic looks at ITIL Lite 2010-07-18 2
Improving service support for Real IT 2013-04-28 2
Selling; the little things 2012-08-12 2
Railroads don't have a batch size of 1 2016-09-27 2
What do all the sites without a CMDB do? 2008-09-10 2
The role vendors play in the ITIL community 2007-11-11 2
Executive support and rabbit stew 2010-03-14 2
Wonderful discussion of process improvement 2007-07-20 2
Real ITSM user priority 2008-12-01 2
Some IT is about someone else's money. Some IT is about keeping people alive. It's different. 2009-09-03 2
My how ITIL has grown: the size of the new ITIL V3 2011 2011-07-15 2
The IT Skeptic's ITIL News feed 2010-11-23 2
Buzzword bingo 2013-09-16 2
ITIL in Asia 2006-10-13 2
Open source systems management tools: an informal directory 2008-09-30 2
How and why I use Twitter 2012-03-02 2
Whats up with Cyber Resilience? 2015-04-24 2
ITIL Version 3 changes everything for ATOs and consulting firms. 2007-06-19 2
prISM 2011-04-17 2
We have a date for publication of the ITIL Refresh 2007-02-18 2
Attention-seeking declarations of death 2013-09-02 2
25... no, 26 errors you need to know about in the ITIL Version 3 books 2008-03-27 2
You can just smell the failure 2010-03-04 2
How interpretation of statistics can distort any picture 2012-11-15 2
itSMF announce that ITSM Library is a Good Thing 2008-07-12 2
Is Microsoft attempting to patent CMDB? 2006-12-14 2
OGC publish a useless Lifecycle Process Model for ITIL V3 2008-05-09 2
Un-Common Language 2008-12-19 2
Shit happens, or how I learned to love the incident 2010-02-08 2
Breaking news: APMG to accredit COBIT5 training industry. Fort COBIT? 2012-08-16 2
In Praise of Practice 2013-01-29 2
repeatable process 2008-11-26 2
itSMF International Seeking Publications Partner 2009-08-20 2
Rumblings at the BCS. itSMF take note. 2011-07-25 2
ITIL is far from comprehensive 2006-10-24 2
The halo effect applies to IT 2009-11-01 2
The commercialisation of ITIL: a slow boiling of the frog 2007-06-20 2
Treat staff like adults and equals 2019-03-28 2
Crap Factoid Alert: CMDB savings of more than $1 million per year 2008-07-31 2
My host is WestHost 2009-07-16 2
The real Shadow IT is not about personal computing 2014-07-17 2
The third castor: IT Assurance 2011-07-06 2
Do unto yourself before others do unto you 2006-07-12 2
On Demand CMDB implications 2009-04-04 2
The future whispered to me at PINK14 2014-02-28 2
Eating the elephant 2016-08-30 2
Visions of the Future of ITIL: Sixth Vision 2007-08-27 2
Beetil: a new entrant in the ITSM/ITIL SaaS tools market 2009-02-27 2
ITSM in Cherry Valley 2013-02-17 2
Deming cycle diagram the wrong way round 2008-12-08 2
where did OGC go? 2011-07-29 2
ITIL exams have fallen 11% in the last year 2014-09-15 2
Sad news: I've been ripped off by a major vendor 2008-06-12 2
Buy books this Christmas 2010-11-24 2
Those who would promote CMDB should promote CMDB 2008-10-29 2
5 Tips For Developing An ITSM Strategic Road Map 2009-11-02 2
The cult of the customer 2012-08-08 2
The IT Skeptic is nine years old today. Thank-you! 2015-05-15 2
COBIT is a useful tool for much more than Audit 2010-04-09 2
The nett result of new technology 2014-08-26 2
Operating the Cloud: the people and process questions 2009-04-08 2
Physical conferences aren't dead 2013-07-06 2
Life beyond ITIL 2006-07-17 2
People, Practices, Things 2009-02-18 2
why DevOps transformations succeed where ITSM so often doesn't 2017-04-26 2
ITIL publisher TSO and accreditor APMG have their contracts extended two years by OGC 2011-01-21 2
collecting examples of terminological debasement 2006-12-21 2
An IT Skeptic book review: Foundations of ITSM based on ITIL V3 2008-05-09 2
Every Cloud has a silver bullet to kill the dreaded ITIL 2010-11-18 2
What does it mean to "implement" or "do" ITIL? 2008-02-10 2
Book review: IT That Matters. Business porn. 2012-09-24 2
How hard can it be? 2016-09-06 2
Establish a name for yourself as a thought-leader in ITSM 2007-08-28 2
Be cautious about artificial intelligence 2009-09-24 2
People first in ITSM 2011-11-02 2
The keys to a strong ITIL business case 2008-06-02 1
Pulling apart the IT Skeptic 2009-02-27 1
I saw it on a computer so it must be true 2007-07-24 1
A hot-potato ITIL Refresh session at upcoming bITa USA conference 2007-04-10 1
NASA employs ITIL to provide fully automated lights-out IT operations for all future space missions 2008-04-01 1
everything the IT Skeptic can find out about ITIL Version 3 on one page 2007-05-22 1
Confusion between CMDB and Configuration Management 2008-08-06 1
Whither Castle ITIL in 2011? 2011-01-25 1
New subscription system for the IT Skeptic website 2008-05-09 1
ITIL according to Sarah Palin 2010-07-27 1
What do the IT Skeptic readers feel about the ITIL v3 exams? 2008-02-12 1
Hear and meet the IT Skeptic 2012-08-27 1
The IT Skeptic welcomes the ITIL Wizard to the blog 2009-09-28 1
je suis Charlie 2015-01-08 1