A special case crap factoid: the survey that doesn't exist |
2011-07-13 |
2 |
Risk Management - the lost process of ITIL V3 |
2008-06-13 |
2 |
How does OGCs MoV stack up against ValIT? |
2010-11-22 |
2 |
ITIL V3 Live is ... still coming, and VERY expensive |
2008-09-24 |
2 |
The difference between ITIL and COBIT for consultants: four words |
2012-02-06 |
2 |
Squeell: a breakthrough application of social media to IT Service Management takes ITIL to the next level |
2011-04-01 |
2 |
Who owns the system during the go-live warranty period? |
2015-03-22 |
2 |
Acoustic shock syndrome – don’t employ nervous anxious people in your call-centre, it will cost you |
2007-02-14 |
2 |
Evolution not revolution |
2012-11-11 |
2 |
Real IT is at three levels: governance, management and execution |
2014-01-14 |
2 |
Technology does not fix process |
2006-12-07 |
2 |
Even Gartner say ITIL adoption is limited and falling |
2010-07-17 |
2 |
Simple useful rules for defining Configuration Items |
2008-12-17 |
2 |
David Cannon elected Chair of itSMF International, and a Kiwi joins the Board |
2010-01-20 |
2 |
Knight Capital makes the point about the risks of automation |
2012-08-06 |
2 |
Tech is the easy bit. People are hard. |
2016-08-01 |
2 |
IT operations can learn from lean manufacturing |
2007-08-16 |
2 |
Service Catalogue in a nutshell |
2011-10-16 |
2 |
An Alternative to ITIL |
2007-05-14 |
2 |
What does it mean when there is a Second Edition of a core ITIL V3 book? |
2010-05-16 |
2 |
On exponential systems |
2013-01-14 |
2 |
What's wrong with multichoice exams for ITIL V3? |
2008-10-28 |
2 |
A superb piece of IT Skepticism |
2007-07-12 |
2 |
Is ITIL still dead in the water? |
2008-08-16 |
2 |
Crap Factoid Alert: "ITIL is non-proprietary" |
2008-06-10 |
2 |
Interesting idea for spreading the expertise - and the risk |
2009-04-27 |
2 |
OGC fix their trademark guidance for ITIL, Prince2 etc |
2010-12-01 |
2 |
How to Hire |
2013-08-20 |
2 |
Model of Change |
2008-07-12 |
2 |
Blogs at 10 paces as ITIL service catalogue vendors shoot it out on the web |
2008-09-24 |
2 |
Call for authors and reviewers for the ITIL V3 Refresh refresh |
2009-10-28 |
2 |
New improved version of the IT Skeptics "ITIL Version 2 to Version 3 Transformation" diagram |
2007-06-18 |
2 |
Will Microsoft ever live up to their MOF promise? |
2009-07-15 |
2 |
In praise of ITSM engagement models |
2015-03-03 |
2 |
ITIL V3 lost that down-home authenticity |
2008-08-30 |
2 |
recent pics |
2013-06-22 |
2 |
Many ITIL projects are overcapitalised renovations |
2006-06-24 |
2 |
The New IT Age |
2013-03-04 |
2 |
Applications closing very soon for roles with itSMF IT Service Management research journal |
2008-07-09 |
2 |
Skep Chat 2013/04/04 - hangout with the IT Skeptic |
2013-04-04 |
2 |
comment spammers |
2008-12-18 |
2 |
Egg on face from the ITIL Refresh Refresh: we can do better at reviewing bodies of work |
2009-09-20 |
2 |
The CMDB Tidal Wave? More of a ripple. |
2007-05-16 |
2 |
How much good user feedback is lost by the Service Desk? |
2009-02-25 |
2 |
Fourth anniversary of the IT Skeptic |
2010-05-15 |
2 |
The applicability of factory-floor techniques to IT |
2013-05-25 |
2 |
Crap Factoid Alert: one third of sites have completed a CMDB |
2008-10-23 |
2 |
Real ITSM priority starts at zero and goes up |
2008-08-22 |
2 |
The corporate yoke |
2014-08-07 |
2 |
Six reasons to use Live Chat for support |
2007-03-31 |
2 |
TSO embraces open public information |
2010-11-23 |
2 |
GrokLaw tantrum |
2013-08-21 |
2 |
Firing people is always a last resort. |
2019-02-07 |
2 |
ITIL reform needed: not letting the money changers and hookers into the temple, just some sort of protestant reformation |
2007-02-16 |
2 |
Booyaaa!! COBIT User Guide for Service Managers now available |
2009-04-08 |
2 |
The Worst of the IT Skeptic on Kindle |
2010-09-05 |
2 |
Loving the customer |
2014-04-07 |
2 |
Standard + Case methodology to be released by US government |
2017-04-01 |
2 |
ITIL's biggest hole: where is the meta-lifecycle? |
2007-09-22 |
2 |
itSMFUSA declares who it thinks was Julie Linden |
2008-07-10 |
2 |
The IT Skeptic Looks at ITIL V2 and V3 CMDB |
2009-03-22 |
2 |
The IT Skeptic looks at ITIL Lite |
2010-07-18 |
2 |
Improving service support for Real IT |
2013-04-28 |
2 |
Selling; the little things |
2012-08-12 |
2 |
Railroads don't have a batch size of 1 |
2016-09-27 |
2 |
What do all the sites without a CMDB do? |
2008-09-10 |
2 |
The role vendors play in the ITIL community |
2007-11-11 |
2 |
Executive support and rabbit stew |
2010-03-14 |
2 |
Wonderful discussion of process improvement |
2007-07-20 |
2 |
Real ITSM user priority |
2008-12-01 |
2 |
Some IT is about someone else's money. Some IT is about keeping people alive. It's different. |
2009-09-03 |
2 |
My how ITIL has grown: the size of the new ITIL V3 2011 |
2011-07-15 |
2 |
The IT Skeptic's ITIL News feed |
2010-11-23 |
2 |
Buzzword bingo |
2013-09-16 |
2 |
ITIL in Asia |
2006-10-13 |
2 |
Open source systems management tools: an informal directory |
2008-09-30 |
2 |
How and why I use Twitter |
2012-03-02 |
2 |
Whats up with Cyber Resilience? |
2015-04-24 |
2 |
ITIL Version 3 changes everything for ATOs and consulting firms. |
2007-06-19 |
2 |
prISM |
2011-04-17 |
2 |
We have a date for publication of the ITIL Refresh |
2007-02-18 |
2 |
Attention-seeking declarations of death |
2013-09-02 |
2 |
25... no, 26 errors you need to know about in the ITIL Version 3 books |
2008-03-27 |
2 |
You can just smell the failure |
2010-03-04 |
2 |
How interpretation of statistics can distort any picture |
2012-11-15 |
2 |
itSMF announce that ITSM Library is a Good Thing |
2008-07-12 |
2 |
Is Microsoft attempting to patent CMDB? |
2006-12-14 |
2 |
OGC publish a useless Lifecycle Process Model for ITIL V3 |
2008-05-09 |
2 |
Un-Common Language |
2008-12-19 |
2 |
Shit happens, or how I learned to love the incident |
2010-02-08 |
2 |
Breaking news: APMG to accredit COBIT5 training industry. Fort COBIT? |
2012-08-16 |
2 |
In Praise of Practice |
2013-01-29 |
2 |
repeatable process |
2008-11-26 |
2 |
itSMF International Seeking Publications Partner |
2009-08-20 |
2 |
Rumblings at the BCS. itSMF take note. |
2011-07-25 |
2 |
ITIL is far from comprehensive |
2006-10-24 |
2 |
The halo effect applies to IT |
2009-11-01 |
2 |
The commercialisation of ITIL: a slow boiling of the frog |
2007-06-20 |
2 |
Treat staff like adults and equals |
2019-03-28 |
2 |
Crap Factoid Alert: CMDB savings of more than $1 million per year |
2008-07-31 |
2 |
My host is WestHost |
2009-07-16 |
2 |
The real Shadow IT is not about personal computing |
2014-07-17 |
2 |
The third castor: IT Assurance |
2011-07-06 |
2 |
Do unto yourself before others do unto you |
2006-07-12 |
2 |
On Demand CMDB implications |
2009-04-04 |
2 |
The future whispered to me at PINK14 |
2014-02-28 |
2 |
Eating the elephant |
2016-08-30 |
2 |
Visions of the Future of ITIL: Sixth Vision |
2007-08-27 |
2 |
Beetil: a new entrant in the ITSM/ITIL SaaS tools market |
2009-02-27 |
2 |
ITSM in Cherry Valley |
2013-02-17 |
2 |
Deming cycle diagram the wrong way round |
2008-12-08 |
2 |
where did OGC go? |
2011-07-29 |
2 |
ITIL exams have fallen 11% in the last year |
2014-09-15 |
2 |
Sad news: I've been ripped off by a major vendor |
2008-06-12 |
2 |
Buy books this Christmas |
2010-11-24 |
2 |
Those who would promote CMDB should promote CMDB |
2008-10-29 |
2 |
5 Tips For Developing An ITSM Strategic Road Map |
2009-11-02 |
2 |
The cult of the customer |
2012-08-08 |
2 |
The IT Skeptic is nine years old today. Thank-you! |
2015-05-15 |
2 |
COBIT is a useful tool for much more than Audit |
2010-04-09 |
2 |
The nett result of new technology |
2014-08-26 |
2 |
Operating the Cloud: the people and process questions |
2009-04-08 |
2 |
Physical conferences aren't dead |
2013-07-06 |
2 |
Life beyond ITIL |
2006-07-17 |
2 |
People, Practices, Things |
2009-02-18 |
2 |
why DevOps transformations succeed where ITSM so often doesn't |
2017-04-26 |
2 |
ITIL publisher TSO and accreditor APMG have their contracts extended two years by OGC |
2011-01-21 |
2 |
collecting examples of terminological debasement |
2006-12-21 |
2 |
An IT Skeptic book review: Foundations of ITSM based on ITIL V3 |
2008-05-09 |
2 |
Every Cloud has a silver bullet to kill the dreaded ITIL |
2010-11-18 |
2 |
What does it mean to "implement" or "do" ITIL? |
2008-02-10 |
2 |
Book review: IT That Matters. Business porn. |
2012-09-24 |
2 |
How hard can it be? |
2016-09-06 |
2 |
Establish a name for yourself as a thought-leader in ITSM |
2007-08-28 |
2 |
Be cautious about artificial intelligence |
2009-09-24 |
2 |
People first in ITSM |
2011-11-02 |
2 |
The keys to a strong ITIL business case |
2008-06-02 |
1 |
Pulling apart the IT Skeptic |
2009-02-27 |
1 |
I saw it on a computer so it must be true |
2007-07-24 |
1 |
A hot-potato ITIL Refresh session at upcoming bITa USA conference |
2007-04-10 |
1 |
NASA employs ITIL to provide fully automated lights-out IT operations for all future space missions |
2008-04-01 |
1 |
everything the IT Skeptic can find out about ITIL Version 3 on one page |
2007-05-22 |
1 |
Confusion between CMDB and Configuration Management |
2008-08-06 |
1 |
Whither Castle ITIL in 2011? |
2011-01-25 |
1 |
New subscription system for the IT Skeptic website |
2008-05-09 |
1 |
ITIL according to Sarah Palin |
2010-07-27 |
1 |
What do the IT Skeptic readers feel about the ITIL v3 exams? |
2008-02-12 |
1 |
Hear and meet the IT Skeptic |
2012-08-27 |
1 |
The IT Skeptic welcomes the ITIL Wizard to the blog |
2009-09-28 |
1 |
je suis Charlie |
2015-01-08 |
1 |