ITIL V3 lost that down-home authenticity

ITIL v3 has shed the down-home, amateur grittiness that provided its appeal, as I wrote recently in ITSM Watch.

Its new commercialism might help ITIL’s appeal in some sectors but it diminishes it in others. While the largest organisations and the Service Management zealots have all embraced ITIL v3 with fervour, many of the less obsessive are lukewarm in their enthusiasm for v3.

Why is this?

Several factors are at play, from the dauntingly monolithic nature of v3 to fatigue having just come to terms with version 2. Another factor is the image of v3. ITIL v1 and v2 were seen as independent, impartial, folksy and real. ITIL v3 has lost some of that: it is a little too glitzy, commercial, clever, remote and ambitious for some consumers.

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ITIL has left the building

But that doesn't excuse the unseemly haste with which ITIL was tarted up in a shiny suit, given fashionable new songs to sing, and shoved out on a stage in Vegas.

I nearly choked on my pap and wors with laughter. Has ITIL become like Elvis, and can we expect a drug induced passing on?

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