Green sustainable IT is a sop to middle class consciences |
2012-09-13 |
0 |
Book review: IT That Matters. Business porn. |
2012-09-24 |
0 |
Why process maturity is a useless metric for ITSM improvement |
2012-09-30 |
2 |
The IT Skeptic regular podcast |
2012-10-03 |
1 |
Remedyforce crap factoid alert |
2012-10-06 |
4 |
Improve first |
2012-10-09 |
0 |
The IT Skeptic wants to provide more for this blog's community. Which would you MOST like to see from the IT Skeptic? |
2012-10-13 |
2 |
How to improve your service configuration data and what that means for CMDB |
2012-10-15 |
3 |
The anti-email crowd is shooting the messenger. Email is lovely |
2012-10-26 |
1 |
British Government Cabinet Office is selling ITIL and Prince2 |
2012-11-01 |
0 |
Note to devops; smaller changes do not equate to less risk |
2012-11-03 |
1 |
Service catalogue discussion forum |
2012-11-03 |
1 |
Industry Advice on ITSM Technology – What Is It Worth? |
2012-11-05 |
0 |
Evolution not revolution |
2012-11-11 |
0 |
How interpretation of statistics can distort any picture |
2012-11-15 |
0 |
Imagine using the internet as knowledge |
2012-11-17 |
0 |
IT archaeology |
2012-11-22 |
3 |
Service catalogue and service request catalogue |
2012-11-25 |
5 |
Risk taking |
2012-12-03 |
1 |
TFT12 virtual ITSM conference |
2012-12-08 |
1 |
The ERP for IT fallacy |
2012-12-13 |
0 |
Book review: Defining IT Success Through The Service Catalog, and some other catalogue books |
2012-12-23 |
1 |
How prescient is Ray Kurzweil and how useful are his predictions? |
2012-12-27 |
1 |
Season's greetings |
2012-12-29 |
0 |
The IT Skeptic's New Year Awards for 2012 |
2013-01-01 |
0 |
ISACA appoints Australian president |
2013-01-02 |
0 |
Interpreting COBIT licensing |
2013-01-07 |
0 |
The IT Swami predicts the Twenty-Teens |
2013-01-07 |
2 |
Just how awesome is Net Promoter |
2013-01-10 |
3 |
A case study in bad customer service |
2013-01-12 |
4 |
On exponential systems |
2013-01-14 |
0 |
The death of blogging? |
2013-01-16 |
0 |
Book review: the Phoenix Project |
2013-01-22 |
26 |
How embarrassing for CSC |
2013-01-24 |
2 |
On collaboration and debate |
2013-01-27 |
0 |
In Praise of Practice |
2013-01-29 |
0 |
Vendors love to promise to play nicely |
2013-02-05 |
1 |
Kamu: a unified theory of IT management - reconciling DevOps and ITSM/ITIL |
2013-02-05 |
3 |
A quest for a unified theory of IT management is not a flag of ITSM surrender |
2013-02-10 |
0 |
What name do you like best for a movement to reconcile DevOps and ITSM by finding a common worldview/model for IT management? |
2013-02-13 |
0 |
ITSM in Cherry Valley |
2013-02-17 |
0 |
What will affect the service desk over the next three years |
2013-02-24 |
2 |
The TSO bull is back in the ITIL china-shop: TSO issues take-down notices |
2013-02-24 |
0 |
Slow IT |
2013-02-28 |
7 |
The New IT Age |
2013-03-04 |
0 |
Welcome to the Web Wide World |
2013-03-07 |
0 |
Vendor etiquette in the webiverse |
2013-03-12 |
0 |
Skep Chat 2013/3/13 - come hangout with the IT Skeptic |
2013-03-13 |
0 |
Where's the COBIT 5 training? |
2013-03-13 |
0 |
Obtaining compliance for policies, processes and procedures |
2013-03-14 |
0 |
The mad competitive scramble |
2013-03-21 |
1 |
Service desks and spontaneous user combustion |
2013-03-24 |
1 |
The IT Skeptic on facebook |
2013-03-26 |
1 |
Chicken ITle calls out the end of Service Desk |
2013-03-27 |
3 |
Google Project DriveL will revolutionise online discussions and debates |
2013-03-31 |
1 |
Announcing SkepCoin |
2013-04-01 |
1 |
Skep Chat 2013/04/04 - hangout with the IT Skeptic |
2013-04-04 |
0 |
Chicken ITle, robots, and a chessboard |
2013-04-08 |
1 |
Customer-centric |
2013-04-13 |
0 |
Customer value |
2013-04-15 |
1 |
Skep Chat 2013/4/16 - talking with Pavels Gurskis |
2013-04-16 |
0 |
What is the IT Skeptic for? |
2013-04-20 |
4 |
Improving service support for Real IT |
2013-04-28 |
0 |
The UK Government reinvents ITSM |
2013-05-02 |
0 |
ITIL, Prince2, Capita and the Cabinet Office - in the dark |
2013-05-09 |
3 |
A bulletin from the castle |
2013-05-13 |
1 |
The guitar; a little parable about IT technology |
2013-05-17 |
2 |
How do we feel about ITIL being a commercial product? |
2013-05-18 |
1 |
The future of ITIL and PRINCE2 |
2013-05-20 |
1 |
The applicability of factory-floor techniques to IT |
2013-05-25 |
0 |
Let's not underestimate the resilience of people and societies |
2013-05-29 |
2 |
ISACA's long cultural road |
2013-06-05 |
0 |
Millennials: our ITSM future |
2013-06-10 |
3 |
Two new heads |
2013-06-12 |
0 |
Slow business |
2013-06-13 |
0 |
Standard plus Case: the new way to think about service response |
2013-06-19 |
1 |
news of IT's death is greatly exaggerated |
2013-06-20 |
0 |
My apologies to Forrester |
2013-06-21 |
2 |
recent pics |
2013-06-22 |
1 |
In service support, changing the channel changes little |
2013-06-24 |
0 |
Trolls I have known |
2013-06-29 |
1 |
Some thoughts on the Capita JV |
2013-06-30 |
0 |
An idea for how to handle incidents as requests |
2013-07-03 |
0 |
Physical conferences aren't dead |
2013-07-06 |
0 |
The safety razor singularity |
2013-07-09 |
0 |
Progress |
2013-07-14 |
2 |
How I manage my time with Google Calendar |
2013-07-20 |
2 |
The Service Management Office |
2013-07-23 |
6 |
Where have itsmfi.org, itsmf.org and itsmf.com gone? |
2013-07-25 |
0 |
You can't always bring what you want: BYOD |
2013-07-30 |
0 |
The users who don't like IT |
2013-08-01 |
0 |
Real IT: the RealIT of information technology |
2013-08-07 |
2 |
ITIL Intellectual Property under the new Axelos regime |
2013-08-10 |
1 |
Get out more |
2013-08-13 |
1 |
ITIL the product |
2013-08-18 |
2 |
How to Hire |
2013-08-20 |
0 |
GrokLaw tantrum |
2013-08-21 |
0 |
Set them free: ITIL, PRINCE2, SFIA... |
2013-08-28 |
0 |
Attention-seeking declarations of death |
2013-09-02 |
0 |
What is it about that lighthouse? |
2013-09-10 |
3 |
Personal integrity and morality in IT |
2013-09-11 |
0 |
Buzzword bingo |
2013-09-16 |
1 |
Pundits painting the perfect picture |
2013-09-23 |
0 |
Empowering the hopeless |
2013-10-07 |
0 |
AXELOS are on a roll with ITIL and PRINCE2 |
2013-10-09 |
0 |
Meet In The Middle: Slow IT and Fast IT |
2013-10-17 |
3 |
#SMFlashbook My top tip for building a service catalogue |
2013-10-25 |
2 |
Who cares who owns ITIL and PRINCE2 |
2013-11-02 |
2 |
Join the IT Skeptic in a twitterchat and webinar on service catalogues |
2013-11-05 |
0 |
Thoughts on SMcongress and the future of ITSM |
2013-11-06 |
1 |
Runaway emotion |
2013-11-14 |
0 |
Axelos release roadmaps for ITIL and PPM PRINCE2 |
2013-11-20 |
1 |
Axelos and itSMF sign an ITIL agreement to nothing much |
2013-11-29 |
1 |
People work for money |
2013-12-10 |
3 |
What is a service desk? |
2013-12-16 |
1 |
A review of Governance of IT |
2013-12-21 |
2 |
Merry Christmas from the IT Skeptic |
2013-12-25 |
2 |
ITSM analogies |
2013-12-28 |
1 |
An ITIL process is not a unit of work |
2014-01-06 |
2 |
What's so creepy |
2014-01-12 |
0 |
Real IT is at three levels: governance, management and execution |
2014-01-14 |
0 |
On entitlement and bodies of knowledge |
2014-01-23 |
1 |
Measuring problem management |
2014-02-01 |
3 |
Fix change not ITIL |
2014-02-06 |
1 |
Hello to PINK14 and TFT14 attendees |
2014-02-14 |
1 |
ISACA can rescue itSMF |
2014-02-17 |
2 |
The future whispered to me at PINK14 |
2014-02-28 |
0 |
who is BoothMagnet? |
2014-03-01 |
2 |
itSMF communications |
2014-03-04 |
2 |
The future of itSMF International |
2014-03-04 |
1 |
The one top tip for IT operations and support: Checklists |
2014-03-07 |
3 |
These are the people who give ITIL a bad name |
2014-03-12 |
3 |
The future of DevOps |
2014-03-27 |
0 |
The death of the Service Desk software industry - major player on brink of pulling out |
2014-03-31 |
0 |
Google to introduce subscription charges for Gmail |
2014-03-31 |
1 |
Who owns the risk of an IT change? |
2014-04-06 |
2 |
Loving the customer |
2014-04-07 |
0 |
Social and mobile service support |
2014-04-18 |
0 |
what is an ITSM Major Incident? ITIL doesnt say. |
2014-04-21 |
6 |
Normal program will be resumed as soon as possible |
2014-04-21 |
1 |
The IT Skeptic's happy birthday |
2014-05-16 |
0 |
The IT Skeptic online of late |
2014-07-02 |
4 |
Don't try to change culture |
2014-07-05 |
0 |
ITIL is the dominant language of ITSM |
2014-07-06 |
0 |
heretical views on ITIL Configuration Management |
2014-07-07 |
1 |
Making fun of Customer First |
2014-07-09 |
1 |
no such thing as ITIL consultants |
2014-07-09 |
2 |
ITIL v3 - what standard is this based on? |
2014-07-10 |
0 |
nimbleness and the need to compete via technology |
2014-07-14 |
0 |
DevOps following in ITIL's footsteps |
2014-07-15 |
2 |