Directory of blog entries

Titlesort icon Date Created Hits today
TSO embraces open public information 2010-11-23 2
TSO announces ITIL V3 Update mentors, and seems to have abandoned Incremental ITIL 2009-12-08 3
Trolls I have known 2013-06-29 3
trial ITIL versus a placebo 2007-10-05 1
Trevor reads a dump over the phone 2010-10-07 6
Treat staff like adults and equals 2019-03-28 2
Transformational technologies are a small view 2012-01-24 3
Tracking citizens 2014-10-23 4
Top 10 reasons NOT to implement CMDB 2007-07-28 3
Today’s shock joint announcement from Microsoft and IBM throws ITIL Refresh into doubt 2007-04-01 1
To itSMF members: were you surveyed by ITIL Qualifications Board on your preference for the formal titles of ITIL Qualifications 2008-06-20 1
To all you ITIL zealots, and confounding vendors, and obfuscating analysts: Merry Christmas from the IT Skeptic 2006-12-20 1
Tipu: continual service improvement as a real approach to ITSM 2011-09-14 3
Three reasons why ISO20000 certification is NOT ITIL V3 certification 2008-05-14 6
Three months later, APMG accreditation still suspended 2008-02-06 1
Thoughts on SMcongress and the future of ITSM 2013-11-06 3
Thoughts on itSMF Singapore conference 2008-10-14 1
Those who would promote CMDB should promote CMDB 2008-10-29 2
This must never happen again 2017-07-30 3
This blog is not a guerilla marketing ploy 2006-08-15 2
Third Anniversary of The IT Skeptic 2009-05-16 3
Things ITSM consultants hear 2015-05-25 1
They're changing the guard at ITIL palace 2007-08-04 1
They can't be freekin' serious: twenty kilo-bucks for a set of ITIL process maps 2008-04-14 5
These big frameworks are in vogue because as opposed to thinking, folks just want the answer 2007-05-09 1
These are the people who give ITIL a bad name 2014-03-12 5
There is only one service catalogue 2010-08-15 5
There is no such thing as NoOps: it is an awful word 2014-12-11 5
There is no such thing as ITIL NON-compliant software tools 2008-10-09 4
There is more to social collaboration than providing the tools 2008-08-23 2
Theatre 2017-08-28 2
The Wright Cycle 2014-11-05 5
The Worst of the IT Skeptic on Kindle 2010-09-05 2
the world of ITIL V3 certification and training 2008-08-12 2
The work Renaissance 2019-08-31 5
The word all consultants and writers should avoid: "must" 2009-03-11 3
The winner of the IT Skeptic's Rogues Gallery photo competition 2008-08-31 2
The Web started the decline of privacy; it is the personal camera that really nails it dead. 2011-12-05 3
The way OGC and APMG stand back without any response is completely unacceptable 2007-04-30 1
The War for Plain English 2009-05-04 3
The value of resources is defined by your context 2010-02-24 1
the value of ITIL certification 2012-02-27 2
The value of CMDB seldom exceeds the cost of doing it 2009-08-04 7
The value and ROI of ITIL? It is not what you may think. 2011-11-05 2
The users who don't like IT 2013-08-01 2
The uselessness of ITIL process maturity assessment 2012-02-25 3
The UK Government reinvents ITSM 2013-05-02 3
The two tribes of DevOps 2016-10-09 3
The Two Fingers protocol 2018-04-23 4
The twittering classes 2008-11-08 3
The TSO bull is back in the ITIL china-shop: TSO issues take-down notices 2013-02-24 2
The true scope of service management and ITIL 2009-10-18 6
The trainers actually delivering ITIL version 3 Foundations certification training are NOT HAPPY 2007-09-05 1
The top seven issues with Cloud Computing 2010-02-01 2
The Tipu Framework 2011-10-28 7
The third castor: IT Assurance 2011-07-06 2
The tension between velocity and agility 2018-02-04 3
The Summoner 2019-11-29 7
the state of prISM 2014-10-30 2
The state of ITIL 2012-01-02 4
The Standard+Case approach: applying Case Management to ITSM 2012-06-18 8
The soundtrack to the IT Skeptic blog 2008-05-18 2
The sorry tale of Infra: will VMWare kill it? 2012-08-26 3
The software analyst industry needs a code of practice. 2006-08-17 2
The Sheep from the Goats: ITIL vendors and Version 3 2007-07-09 3
The services CATALOGUED (not just mentioned) in ITIL Tech Service Catalogue are the same as those in the Business SC 2010-05-03 4
The Service Management Office 2013-07-23 9
The service desk isn't here right now 2012-07-23 2
The Service Delivery Tool gap? 2007-02-14 1
The service catalogue according to the IT Skeptic 2010-06-23 3
The secret to easy organisational change: hacking the org. 2019-10-23 4
The scale of ITIL Version 3: are people ready for it? 2007-05-22 1
The safety razor singularity 2013-07-09 2
The rules of ITIL V3 certification and training 2009-02-20 3
The role vendors play in the ITIL community 2007-11-11 2
the rising anger at OGC and APMG over ITIL and Prince2 2010-12-23 2
The Rise of Governance and Assurance 2009-03-02 8
the relative cost of itSMF conferences 2009-06-19 2
The real Shadow IT is not about personal computing 2014-07-17 2
The real cost of ITIL V3 Expert certification 2009-06-20 8
The Queen of ITIL 2008-06-09 3
The purpose of IT 2019-09-07 25
The project 80/20 rule 2006-12-10 4
The pressure on ITIL's future notches up 2006-08-07 1
The PIllars of ITIL: time for OGC's ITIL to grow up or wither 2007-03-29 1
The Pillars of ITIL 2009-01-09 5
The people who determine the future of ITIL training, qualifications and certification 2008-05-29 3
The penny dropped: itSMF "members" are in fact shareholders. 2007-09-16 1
The oxymoron of agile project management 2018-06-18 7
The OReckon open reckoning engine: a self-assessment tool 2008-09-05 1
The one top tip for IT operations and support: Checklists 2014-03-07 5
The OGC ITIL V3 Change Log's greatest hits 2009-09-25 3
The Official Introduction to the ITIL Service Lifecycle shipping as planned 2007-08-30 2
The New IT Age 2013-03-04 2
The new best book for introducing yourself to ITIL V3 2008-02-24 1
The nett result of new technology 2014-08-26 2
The Netherlands is an unusual country 2008-04-23 2
The most important IT monitoring tools are those that measure the end user experience 2008-08-21 2
The missing entity in ITSM models, the Interruption 2010-04-24 4
The Microsoft evil genius of docx format 2008-12-14 3
The march of ITIL zealots 2006-06-09 1
The Magnolia bursts 2009-03-30 2
The madness mounts. When will the CMDB reality check come? 2006-10-29 2
The mad competitive scramble 2013-03-21 4
The lizard brain 2017-02-07 4
The little spot of bother at the itSMF USA 2007-05-31 1
The latest IT fad: SRE 2018-05-13 4
The last application lifecycle 2015-09-22 2
The Knowledge Academy 2018-05-29 9
the Kingdom of SIAM 2014-10-22 5
The king's method of writing a new decree: how OGC does ITIL V3 2007-05-13 1
The keys to a strong ITIL business case 2008-06-02 1
The key to living without CMDB is process maturity level 2006-08-25 4
The Julie Linden saga draws to a close 2009-10-02 5
The itSMF website misses basic information 2009-02-03 4
The itSMF voting saga: who is Julie Linden? 2007-11-05 3
the itSMF show is more fun than Harry Potter 2007-10-20 1
The itSMF does not exists to represent the interests of its members - they say so themselves 2007-06-01 5
The ITIL world descends into farce 2007-11-08 4
The ITIL version 3 Refresh Launch Roadshow: the world waits with bated breath.... 2007-03-26 1
The ITIL V3 indexes 2009-03-08 3
The ITIL V3 - COBIT V4.1 mapping white paper is available and no wonder noone is saying much 2008-09-02 2
The ITIL syllabus is rubbish because the world doesn't care about quality 2007-10-26 5
the ITIL Squeeze in 2015 2015-01-08 3
The ITIL portal was originally going to be free 2009-05-04 3
the ITIL industry is worth about $2 BILLION to $5 BILLION per year 2007-08-05 1
The ITIL Experience is subjective 2010-11-02 2
The IT Swami's Predictions for 2009 and ITSM in Recession 2009-01-25 3
The IT Swami predicts the Twenty-Teens 2013-01-07 5
The IT Swami predicts 2007 2007-01-03 3
The IT Skeptic's Unofficial List of ITIL Version 3 Processes 2008-09-09 3
The IT Skeptic's tenth birthday post: on Optimism 2016-05-18 2
The IT Skeptic's Solid Gold Hits, Volume 1 - selected quotes 2008-04-04 3
The IT Skeptic's Rogues Gallery 2008-11-23 5
The IT Skeptic's RealIT Radio 2014-07-26 2
the IT Skeptic's New Year's Resolutions 2008-01-04 2
The IT Skeptic's New Year resolutions 2009-12-31 2
The IT Skeptic's New Year Awards for 2012 2013-01-01 2
The IT Skeptic's ITIL Pipe has been rebored 2008-09-27 3
The IT Skeptic's ITIL News Feed 2008-02-23 2
The IT Skeptic's ITIL News feed 2010-11-23 2
The IT Skeptic's happy birthday 2014-05-16 2
The IT Skeptic's first public appearance: "The most unbalanced team you can currently find…" 2008-04-02 2
The IT Skeptic's first impressions of the ITIL Version 3 core books 2007-07-02 2
The IT Skeptic's Big Ideas 2015-04-11 5
The IT Skeptic's 12th birthday 2018-05-16 3
The IT Skeptic welcomes the ITIL Wizard to the blog 2009-09-28 1
The IT Skeptic wants to provide more for this blog's community. Which would you MOST like to see from the IT Skeptic? 2012-10-13 3
The IT Skeptic reviews ITIL V3 book "Service Strategy" 2009-02-08 6
The IT Skeptic retires 2019-12-29 5