Directory of blog entries

Titlesort icon Date Created Hits today
Acknowledgements 2006-05-16 8
Acend Corporate Learning systematically plagiarises copyright content 2009-07-11 4
About the ITIL Service Owner 2010-08-19 5
Abolish the CAB at your peril 2011-12-12 5
ABC Cafeterias 2009-03-12 4
A word about photos 2011-08-27 2
A wandering skeptic I've become... 2011-04-04 4
A visualisation of how ITIL Version 3 transforms ITIL version 2 2007-05-17 5
A tragic piece of spam 2011-01-31 3
A superb piece of IT Skepticism 2007-07-12 2
A suggested improvement to itSMF USA Bylaws 2008-06-20 2
A study in governance: comparing Castle ITIL with ISACA 2010-06-09 3
A standardised work management tool? 2018-11-18 8
A special thank-you to all you readers 2007-08-19 1
A special case crap factoid: the survey that doesn't exist 2011-07-13 2
A skeptical newcomer to the ITSM blogosphere 2007-05-22 3
a scout hall built between a pub and a brothel 2007-09-13 2
A review of The CMDB Imperative 2010-08-06 3
A review of Governance of IT 2013-12-21 4
A quest for a unified theory of IT management is not a flag of ITSM surrender 2013-02-10 2
A project is a wave in a product structure 2017-09-18 5
A nice skeptical ITIL cartoon 2007-07-22 1
A new skeptic enters the blogosphere 2009-05-04 3
A new look for the IT Skeptic, and a note on Excessive Technical Fastidiousness or ETF 2008-09-02 2
A new look 2012-03-23 3
A new ITIL V3 online product changes the game 2009-03-18 3
A new concept goes into over-hype: Agile 2010-08-13 3
a more skeptical attitude toward IT is the right one to have 2006-10-29 1
A message from the new Chair of itSMF International 2010-02-13 2
A menu is not a service catalogue 2012-05-21 6
a lot of motherhood considerations presented as a model 2006-11-19 2
A little something as a thank-you for registered readers of this blog 2010-04-26 2
A little Christmas gift for readers 2011-12-23 4
A little chat about BYOD 2012-07-14 5
A list of Request Classes to help out ITIL 2009-02-15 10
A layman's definition of Devops 2018-06-06 4
A key operational feedback loop for DevOps 2017-05-18 5
A hundred users call up and say they can't get emails. One incident or 100? 2009-10-22 1
A hot-potato ITIL Refresh session at upcoming bITa USA conference 2007-04-10 1
A hat-trick of itSMF conferences - it is all about the local level. 2011-06-14 2
A great new blog to check out 2006-12-02 1
A great article on how technology does not fix process in CMDB 2007-02-08 1
A few swallows in the Cloud are not altering the landscape 2010-12-11 3
A few of our wealthier readers might now consider ITIL Live™ 2009-05-07 4
A dozen IT Service Management and ITIL Forums 2007-12-15 5
A Cynefin model of ITSM support levels 2015-10-11 3
A cool look at ITIL 2006-05-15 3
A CMDB is like a Swiss bank account 2010-03-07 3
A case study in bad customer service 2013-01-12 6
A bulletin from the castle 2013-05-13 3
A Brief Review of Creating and Driving Service Excellence 2011-11-30 2
A better name for IT is "Business Improvement and Information" 2008-06-07 5
a back-of-an-envelope re-analysis of Forrester and BMC's own CMDB research 2008-08-14 2
6 years old and still growing 2012-05-16 2
5 Tips For Developing An ITSM Strategic Road Map 2009-11-02 2
5 questions for John M. Willis 2008-10-29 2
5 easy steps to implement ITIL V3 2009-10-21 2
25... no, 26 errors you need to know about in the ITIL Version 3 books 2008-03-27 2
2007 is the year when PC and TV merge. 2007-01-10 1
10 Things I don't get either 2009-04-18 2
10 other things you should know about ITIL 2006-11-19 1
#SMFlashbook My top tip for building a service catalogue 2013-10-25 4
"ITIL 2011" will replace "ITIL 2007" on 29 July 2011. V3 is dead, long live V3 2011-06-23 8
"IT has no respect for nor understanding of customers and users" 2008-06-20 1
"Good IT Service Management is simply not possible without” a CMDB? Balls! 2007-06-20 4