Acknowledgements
There are not many, as few people take any contrarian position regarding ITIL.
Dean Meyer was one early influence.
So too was the IT Architect of a major retailer. In fact he was the one who started all this: thankyou Alan.
Many of my friends and colleagues in 2005 helped with the development of these ideas. Thanks folks.
Comments
you'll find some ITIL criticism on my blog
I have not focused on beating up on ITIL but I have definitely taken a skeptical look at it, especially in terms of its data architecture challenges. See www.erp4it.com..
Looking forward to your comments!