Directory of blog entries

Title Date Created Hits todaysort icon
Real ITSM priority starts at zero and goes up 2008-08-22 2
The corporate yoke 2014-08-07 2
Six reasons to use Live Chat for support 2007-03-31 2
TSO embraces open public information 2010-11-23 2
GrokLaw tantrum 2013-08-21 2
ITIL's biggest hole: where is the meta-lifecycle? 2007-09-22 2
ITIL reform needed: not letting the money changers and hookers into the temple, just some sort of protestant reformation 2007-02-16 2
The Worst of the IT Skeptic on Kindle 2010-09-05 2
Loving the customer 2014-04-07 2
Firing people is always a last resort. 2019-02-07 2
Progress 2013-07-14 2
Standard + Case methodology to be released by US government 2017-04-01 2
itSMFUSA declares who it thinks was Julie Linden 2008-07-10 2
Hello to PINK14 and TFT14 attendees 2014-02-14 2
The IT Skeptic looks at ITIL Lite 2010-07-18 2
Improving service support for Real IT 2013-04-28 2
Batten down the hatches 2008-12-18 2
Selling; the little things 2012-08-12 2
Railroads don't have a batch size of 1 2016-09-27 2
IT geeks resistant to change (management): buffalo in a china shop 2009-09-21 2
ITIL in Asia 2006-10-13 2
Should you spend the money on ITIL V3 certification? 2009-03-21 2
The role vendors play in the ITIL community 2007-11-11 2
Executive support and rabbit stew 2010-03-14 2
Wonderful discussion of process improvement 2007-07-20 2
Real ITSM user priority 2008-12-01 2
Some IT is about someone else's money. Some IT is about keeping people alive. It's different. 2009-09-03 2
My how ITIL has grown: the size of the new ITIL V3 2011 2011-07-15 2
Open source systems management tools: an informal directory 2008-09-30 2
How and why I use Twitter 2012-03-02 2
ITIL Version 3 changes everything for ATOs and consulting firms. 2007-06-19 2
prISM 2011-04-17 2
We have a date for publication of the ITIL Refresh 2007-02-18 2
Aidan Lawes on ITIL certification 2009-04-08 2
Attention-seeking declarations of death 2013-09-02 2
25... no, 26 errors you need to know about in the ITIL Version 3 books 2008-03-27 2
You can just smell the failure 2010-03-04 2
How interpretation of statistics can distort any picture 2012-11-15 2
Is Microsoft attempting to patent CMDB? 2006-12-14 2
Shit happens, or how I learned to love the incident 2010-02-08 2
Breaking news: APMG to accredit COBIT5 training industry. Fort COBIT? 2012-08-16 2
The two tribes of DevOps 2016-10-09 2
The ITIL V3 indexes 2009-03-08 2
No new concepts in the ITIL V3 2nd Edition - the ITIL RefreshRefresh? 2009-09-23 2
ITIL is far from comprehensive 2006-10-24 2
In Praise of Practice 2013-01-29 2
itSMF International Seeking Publications Partner 2009-08-20 2
Rumblings at the BCS. itSMF take note. 2011-07-25 2
Why I can't talk about SFIA to my clients 2010-12-01 2
The halo effect applies to IT 2009-11-01 2
The commercialisation of ITIL: a slow boiling of the frog 2007-06-20 2
Crap Factoid Alert: CMDB savings of more than $1 million per year 2008-07-31 2
The real Shadow IT is not about personal computing 2014-07-17 2
The people who determine the future of ITIL training, qualifications and certification 2008-05-29 2
The third castor: IT Assurance 2011-07-06 2
Do unto yourself before others do unto you 2006-07-12 2
Treat staff like adults and equals 2019-03-28 2
The future whispered to me at PINK14 2014-02-28 2
Beetil: a new entrant in the ITSM/ITIL SaaS tools market 2009-02-27 2
ITSM in Cherry Valley 2013-02-17 2
where did OGC go? 2011-07-29 2
ITIL exams have fallen 11% in the last year 2014-09-15 2
Sad news: I've been ripped off by a major vendor 2008-06-12 2
why DevOps transformations succeed where ITSM so often doesn't 2017-04-26 2
Those who would promote CMDB should promote CMDB 2008-10-29 2
5 Tips For Developing An ITSM Strategic Road Map 2009-11-02 2
The cult of the customer 2012-08-08 2
The IT Skeptic is nine years old today. Thank-you! 2015-05-15 2
The nett result of new technology 2014-08-26 2
Operating the Cloud: the people and process questions 2009-04-08 2
ITIL made easy 2010-09-28 2
Physical conferences aren't dead 2013-07-06 2
Life beyond ITIL 2006-07-17 2
Agile is an excuse for chaos? 2015-03-19 2
ITIL publisher TSO and accreditor APMG have their contracts extended two years by OGC 2011-01-21 2
collecting examples of terminological debasement 2006-12-21 2
An IT Skeptic book review: Foundations of ITSM based on ITIL V3 2008-05-09 2
Every Cloud has a silver bullet to kill the dreaded ITIL 2010-11-18 2
Skep Chat 2013/4/16 - talking with Pavels Gurskis 2013-04-16 2
What does it mean to "implement" or "do" ITIL? 2008-02-10 2
Book review: IT That Matters. Business porn. 2012-09-24 2
How hard can it be? 2016-09-06 2
Establish a name for yourself as a thought-leader in ITSM 2007-08-28 2
Be cautious about artificial intelligence 2009-09-24 2
People first in ITSM 2011-11-02 2
Why ask the doctor when the other kids know the cure? 2010-05-28 3
Five reasons ITIL Version 3 is not "Best Practice" 2007-11-29 3
Interfacing Technologies - the miracle fix to the ITIL problem 2008-08-18 3
Internet I gave you all the best years of my life 2010-11-25 3
Dont blame the tool: squeeze the asset, fix the behaviour 2014-10-06 3
A cool look at ITIL 2006-05-15 3
Google Trends is always interesting 2008-09-24 3
COBIT5 2012-08-08 3
BMC are ahead of their competitors in ITIL compliance 2009-05-06 3
Open letter to ITIL Qualifications Board 2009-11-05 3
The future of IT management 2012-02-07 3
SLAs that promise a resolution time are like firemen promising to put a fire out 2008-08-17 3
Ructions in Castle ITIL over Licensed Software Assessors for the ITIL Software Scheme? 2011-04-29 3
What is a service desk? 2013-12-16 3
ITIL V3: where's the portal? 2008-06-19 3
Open space for leadership 2019-05-14 3
Internet discourse is becoming unreal: I can't tell a Poe from an idiot any more 2015-08-22 3
A review of The CMDB Imperative 2010-08-06 3
You don't need a weatherman... watch everyone scramble aboard ISO20000 2006-12-25 3
The IT Skeptic's 12th birthday 2018-05-16 3
Getting IT development to support production - a people problem 2011-03-03 3
Customer delight is a typically geek concept 2017-04-16 3
One reason why OGC has to make some serious money out of ITIL and PRINCE2 2010-06-01 3
The mad competitive scramble 2013-03-21 3
Project management was the worst thing that ever happened to IT 2017-12-05 3
Governors govern 2012-06-04 3
The Folly of the Crowd 2008-10-09 3
Dirty deeds done dirt cheap. More on ITIL V3 discounting and how TSO screws itSMFI screws local itSMF... 2007-06-21 3
Is ITIL Dead in the Water? 2006-07-29 3
Botchagalupe is a devops believer 2011-11-06 3
Social media discourse degenerates 2015-07-01 3
IT Skeptic Version 3 Refresh 2007-05-30 3
The War for Plain English 2009-05-04 3
A bulletin from the castle 2013-05-13 3
Beyond the 7-minute attention span: getting management interested in ITIL (or anything) 2008-02-11 3
Velocity through quality 2018-07-28 3
New LinkedIn group for Owning ITIL 2009-09-30 3
CMDB is crazy talk 2010-12-19 3
The IT Skeptic Awards for 2009 2009-12-31 3
Google rots your brains 2008-08-18 3
ITIL V3 Business Service Catalogue and Technical Service Catalogue are different views of the same services 2010-01-06 3
heretical views on ITIL Configuration Management 2014-07-07 3
Somebody help me: what is the point of standalone CMDB tools? 2007-03-05 3
Porter quotes 2008-08-26 3
DNS problem fixed on www.itskeptic.org 2008-03-31 3
Happy 13th Birthday to me 2019-05-16 3
Why Free ITIL? 2011-01-29 3
These are the people who give ITIL a bad name 2014-03-12 3
In my organisation (or my client's organisation) our schedule of change is called 2009-09-21 3
Terminological debasement: a committee becomes a board 2009-01-21 3
Thoughts on SMcongress and the future of ITSM 2013-11-06 3
SLAs undermine business alignment 2006-11-12 3
Challenging the operational rites 2016-06-25 3
Top 10 reasons NOT to implement CMDB 2007-07-28 3
Building complex people systems 2008-08-20 3
A few of our wealthier readers might now consider ITIL Live™ 2009-05-07 3
Just who are ITIL V3 certification and accreditation for? 2012-05-02 3
itSMF can be forgiven a little shaky governance 2007-06-23 3
Making fun of Customer First 2014-07-09 3
The IT Skeptic's Unofficial List of ITIL Version 3 Processes 2008-09-09 3
Business case: if you can't find the money 2008-05-13 3
How do we feel about ITIL being a commercial product? 2013-05-18 3
how to treat hosted applications in the ITIL service catalogue 2008-02-16 3
Ask your vendor what they mean by ITIL compliant 2006-11-17 3
Doubting that automation really reduces errors 2010-06-08 3