Books by the IT Skeptic

Rob England is the IT Skeptic. Under the pseudonym of the IT Skeptic he has published the following books:

book Plus! The Standard+Case Approach
See service response in a new light

book Basic Service Management
A 50-page guide to every aspect of service management

book Owning ITIL®
A skeptical guide for decision-makers

book Introduction to Real ITSM
A satire on IT operations

book The Worst of the IT Skeptic
all the good stuff from three years of this blog

book The IT Skeptic Looks at CMDB
the case against CMDB!

Full details of these and Rob's other books are here


Review of Owning ITIL

There is a nice review of Owning ITIL over on The ITAM Review
If you are feeling a bit giddy from ITIL training and over-dosing on ITIL PowerPoint slide decks, Owning ITIL provides the perfect antidote that will not only bring your ITIL transformation project down to earth but also greatly increase its likelihood of success.
I view his opinions, tweets and books much like Edward de Bono’s Black hat; valued contributions to ensure arguments are balanced. It was also refreshing to read a book on ITIL with most of the jargon stripped away...
My only criticism of the book is a lack of feedback from his consulting clients or industry stories (even if only anecdotal) as a result of his suggestions. The author berates the ITSM industry for lack of tangible evidence of implementing ITIL and whilst there are over a hundred excellent recommendations in the book it would have been good to see some real life feedback...
I thoroughly enjoyed the book and believe it should be mandatory reading before anyone cuts a purchase order for new software.

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