Establish a name for yourself as a thought-leader in ITSM

It is not too late to submit content for “IT Service Management - Global Best Practices”. I think this is a good idea and I've heard good things about the previous version. This is an excellent opportunity to share some of your IP and to establish a name for yourself as a thought-leader in ITSM. A number of readers of this blog obviously have what it takes to produce a chapter of this book.


Disclosure: I'm an editor of this book.

Disclosure: I'm an editor of this book.

I for one will be keen to see some alternate views or at least variations on the accepted ITIL wisdom, so please consider contributing as a positive form of criticism.

Coming of the Messiah

Good job man. You've made a name for yourself criticizing ITIL v3. Those who had axes to grind with various parties hailed you as their masked hero. You then emerged from the sky "unveiling" yourself as the Chosen One. And now you want "variations on the accepted ITIL wisdom"?! for a group that tried to discredit the v3 project simply because of OGC decisions regarding publications and certifications. You are now in a position to anoint entire groups, organizations, publications, and judge on what is "wisdom". Surely, you must be the Messiah we were all waiting for!! Wow! This would never happen in another industry.

intelligent and reasoned debate

Stone-caster (for it is you again), if you are unfamiliar with intelligent and reasoned debate may I refer you to this excellent example from the nice Mr Betz. Charles and I seldom agree on anything technical but we manage to maintain cordial relations and mutual respect, whereas I am unable to respect your contributions on any level.

OK, no problem!

Ok, no problem! You can gang up, hug each other and what not. You can shut people up. But the irony will be bitter. Do some soul-searching and you will find that you have come this far for reasons you yourself will not be comfortable with. You may even find some hypocracy. Some how certain people here seem to be endowed with moral uptitude and the sense of never being wrong. And they are your friends and defenders. Have fun buddy. I may have been too direct but *you* know exactly what puts me off about discussions here. That is if you really are this remarkably intelligent, sincere and honest professional as I have been told you are by people who know you personally. (Ian really hates ITIL v3 Foundations but ask him to yank it out of his "service catalogue" and I bet ya he wont. You know why? Because that's what people want to pay for. Now and in the distant future. Not COBIT Foundations. ITIL Foundations. Jan van Bon has a rival set of publications and competition with TSO. Charlie Betz wants everything to be defined in terms of Enterprise Architecture because that's what made him "known"). When you started slamming ITIL v3 undercover are you surprised their voices were hoarse in support? Heck they'd wear cheerleader uniforms if they had to. So, please. Don't tell me about your "oh so friendly disagreements" and sense of right and wrong. You've come out now with your true identity when it has been safe enough. I am not going to tell you just how much value this website is to the ITSM community because that would be stating the obvious. Who has time for the obvious. And as a matter of personal style I don't engage in back-slapping and hugging. Skipping the formality of praise and accolade does not mean one does not appreciate what is valuable. Some of us are just extremely direct, intolerant and harsh towards dishonesty. You know there is enough of it on part of some of your cheerleaders. And I know you know because I know the people you know. So, keep tracking my IP address, make connections between my various posts and pseudonyms, and surround yoruself with take comfort among your friends. But you till limit the potential of this website by doing that. There after all something called the "silent majority" who are by definition excluded from your list of champion bloggers. I have watched this site with interest for a long time until some of the chatter became unbearable. That's why I vented. That's why you vented. But enough said. Good luck and enjoy your fame! My best wishes.

Pure Puffery

It's rare that a post so grates on me that I feel compelled to write a response. Well, "Visitor", this is one of them.

Neither you nor I have a knowledge of what Rob, Charles, Jan, Ian or anyone else on this site is thinking when they post a comment. Your using such a massive dose of righteous indignation to de-value the public participants and their posts on this site is just sad. It's been a long time since I've seen such a blatant example of puffery.

There's lots of things to agree and disagree with on this site. I kick in what I kick in when I do. Some of it is more thought through than others. I have the luxury of responding that way. Skeptic keeps his hands in almost everything. As he is the *proprietor* of this establishment, I'd expect him to do so. Yes, he's called people out, but never inapproriately. I appreciate that Skeptic has never intentionally blocked/censored a post that was strictly a persons opinion or view on something.

And before you cast me as an ITIL-hater, I neither love nor hate ITIL. ITIL is *a* means to an end, not the end unto itself. There are lots of means and all have their place. That's another thing I appreciate. What I hate is when a means gets stretched so far that it suddenly appears as though it's now an end. I think that's criminal.

Henrik Ibsen once warned that one should "never wear your best trousers when you go out to fight for freedom and truth". He recognized that public discussions and open discourse can get messy. If you have a different view than others on this site, I think you should step up and kick it in. Are your strongly held views worth going to bat for??? Are you up to it???

I'm betting that you're not. I'd welcome the opportunity to be WRONG and (also) pleasantly SURPRISED.

I disagree that we disagree

I disagree that we disagree that much.


Charles T. Betz

This Messiah is accountable for less than 4%

Ho ho! This is too easy and far besides the truth. Rob England has been invited to contribute to the Editorial Board of this itSMF International publication. He is an active member of the itSMF in New Zealand and has expressed substantial understanding of IT (service) management field of knowledge.
This Editorial Board contains more than 25 people, and they all contribute only to the selection of the best chapters for the book in a democratic procedure: one member, one score. So the influence of this 'messiah' is limited to less than 4% of any decision.

The Editorial Board is composed of representatives of several important stakeholder sections in the ITSM market: itSMF International, several itSMF chapters - covering all continents, exam institutes, professional bodies like ISACA, Norea and the Dutch Society for Information Management, a number of universities and other education institutes, user organizations, globally leading vendors, research organizations, and some individual visionairs and experts.

The publication will provide a platform for the best lessons learned, the most interesting visions, etc. The principle of creating this kind of platform has enabled the Dutch (well-known I believe for their understanding of ITSM) to develop a huge knowledge base, that has a very high standing in the Netherlands: experts compete for a position in the book every year, and it is at the center of the biggest ITSM(F) event in the Netherlands (800+). The new interntional edition will also be launched in a dedicated happening.

The platform offers equal opportunity to autors who are willing to share their lessons learned while applying ITIL-based methods, and to authors who come from entirely different approaches or describe topics that are not covered in ITIL. The proven advantage of this platform is that it is flexible, up-to-date, and open to all. The proposals are all anonymized, before they are submited to the Editorial Board for review: this means that the selection is entirely based upon the quality of the manuscript, and not upon the position or interests of the author. Commercial information is carefully kept out of the chapters by the profesional editors that guide the authors through the writing process.

So if you have developed or learned anything on ITSM that you think is worth sharing with your colleagues in this field, I invite you to submit a proposal for a chapter in this book. You will not only learn from the experience, but you'll also support the rest of us in improving our operations. And as Rob said - you may establish a name for yourself in the process.

Jan van Bon
Chief editor ITSM LIBRARY for ITSMF International

Read the CALL FOR CHAPTERS for the first international edition
of "IT Service Management - Global Best Practices, Part 1, 2008"
and submit your proposal before September 17.

Fess up one way or the other!

Hell Visitor - something makes me feel you might be the same person who tried to ride my ass recently. Jan is right on - CONTRIBUTE - then moan and groan. You'll find that most if not all of us who complain about ITIL V3 have actually contributed to the ITSM profession. That in some way allows us to be ultra critical - not to denigrate ITIL but to further ITSM.

For example, I've run 4 classes this month - ITIL Foundation V3. The syllabus is awkward, the subject matter uneven, and clearly its all a work in progress. The audience is at best unsettled.... yet we continue to deliver to a need. So it gives me the right to have the occasional moan as I want ITIL and other service management items to offer the very best in quality.

So - fess up or shut up taking cheap shots at folks who are prepared to put their work experience, credentials and ideas on the table. Surprise us all by writing something that ADDS value...

Ian, you're wasting time and

Ian, you're wasting time and pixels on the screen by responding to this guy.

The world doesn't orbit ITIL

Words of envy I presume

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