Real ITSM priority starts at zero and goes up |
2008-08-22 |
2 |
The corporate yoke |
2014-08-07 |
2 |
Six reasons to use Live Chat for support |
2007-03-31 |
2 |
TSO embraces open public information |
2010-11-23 |
2 |
GrokLaw tantrum |
2013-08-21 |
2 |
ITIL's biggest hole: where is the meta-lifecycle? |
2007-09-22 |
2 |
ITIL reform needed: not letting the money changers and hookers into the temple, just some sort of protestant reformation |
2007-02-16 |
2 |
The Worst of the IT Skeptic on Kindle |
2010-09-05 |
2 |
Loving the customer |
2014-04-07 |
2 |
Firing people is always a last resort. |
2019-02-07 |
2 |
Progress |
2013-07-14 |
2 |
Standard + Case methodology to be released by US government |
2017-04-01 |
2 |
itSMFUSA declares who it thinks was Julie Linden |
2008-07-10 |
2 |
Hello to PINK14 and TFT14 attendees |
2014-02-14 |
2 |
The IT Skeptic looks at ITIL Lite |
2010-07-18 |
2 |
Improving service support for Real IT |
2013-04-28 |
2 |
Batten down the hatches |
2008-12-18 |
2 |
Selling; the little things |
2012-08-12 |
2 |
Railroads don't have a batch size of 1 |
2016-09-27 |
2 |
IT geeks resistant to change (management): buffalo in a china shop |
2009-09-21 |
2 |
ITIL in Asia |
2006-10-13 |
2 |
Should you spend the money on ITIL V3 certification? |
2009-03-21 |
2 |
The role vendors play in the ITIL community |
2007-11-11 |
2 |
Executive support and rabbit stew |
2010-03-14 |
2 |
Wonderful discussion of process improvement |
2007-07-20 |
2 |
Real ITSM user priority |
2008-12-01 |
2 |
Some IT is about someone else's money. Some IT is about keeping people alive. It's different. |
2009-09-03 |
2 |
My how ITIL has grown: the size of the new ITIL V3 2011 |
2011-07-15 |
2 |
Open source systems management tools: an informal directory |
2008-09-30 |
2 |
How and why I use Twitter |
2012-03-02 |
2 |
ITIL Version 3 changes everything for ATOs and consulting firms. |
2007-06-19 |
2 |
prISM |
2011-04-17 |
2 |
We have a date for publication of the ITIL Refresh |
2007-02-18 |
2 |
Aidan Lawes on ITIL certification |
2009-04-08 |
2 |
Attention-seeking declarations of death |
2013-09-02 |
2 |
25... no, 26 errors you need to know about in the ITIL Version 3 books |
2008-03-27 |
2 |
You can just smell the failure |
2010-03-04 |
2 |
How interpretation of statistics can distort any picture |
2012-11-15 |
2 |
Is Microsoft attempting to patent CMDB? |
2006-12-14 |
2 |
Shit happens, or how I learned to love the incident |
2010-02-08 |
2 |
Breaking news: APMG to accredit COBIT5 training industry. Fort COBIT? |
2012-08-16 |
2 |
The two tribes of DevOps |
2016-10-09 |
2 |
The ITIL V3 indexes |
2009-03-08 |
2 |
No new concepts in the ITIL V3 2nd Edition - the ITIL RefreshRefresh? |
2009-09-23 |
2 |
ITIL is far from comprehensive |
2006-10-24 |
2 |
In Praise of Practice |
2013-01-29 |
2 |
itSMF International Seeking Publications Partner |
2009-08-20 |
2 |
Rumblings at the BCS. itSMF take note. |
2011-07-25 |
2 |
Why I can't talk about SFIA to my clients |
2010-12-01 |
2 |
The halo effect applies to IT |
2009-11-01 |
2 |
The commercialisation of ITIL: a slow boiling of the frog |
2007-06-20 |
2 |
Crap Factoid Alert: CMDB savings of more than $1 million per year |
2008-07-31 |
2 |
The real Shadow IT is not about personal computing |
2014-07-17 |
2 |
The people who determine the future of ITIL training, qualifications and certification |
2008-05-29 |
2 |
The third castor: IT Assurance |
2011-07-06 |
2 |
Do unto yourself before others do unto you |
2006-07-12 |
2 |
Treat staff like adults and equals |
2019-03-28 |
2 |
The future whispered to me at PINK14 |
2014-02-28 |
2 |
Beetil: a new entrant in the ITSM/ITIL SaaS tools market |
2009-02-27 |
2 |
ITSM in Cherry Valley |
2013-02-17 |
2 |
where did OGC go? |
2011-07-29 |
2 |
ITIL exams have fallen 11% in the last year |
2014-09-15 |
2 |
Sad news: I've been ripped off by a major vendor |
2008-06-12 |
2 |
why DevOps transformations succeed where ITSM so often doesn't |
2017-04-26 |
2 |
Those who would promote CMDB should promote CMDB |
2008-10-29 |
2 |
5 Tips For Developing An ITSM Strategic Road Map |
2009-11-02 |
2 |
The cult of the customer |
2012-08-08 |
2 |
The IT Skeptic is nine years old today. Thank-you! |
2015-05-15 |
2 |
The nett result of new technology |
2014-08-26 |
2 |
Operating the Cloud: the people and process questions |
2009-04-08 |
2 |
ITIL made easy |
2010-09-28 |
2 |
Physical conferences aren't dead |
2013-07-06 |
2 |
Life beyond ITIL |
2006-07-17 |
2 |
Agile is an excuse for chaos? |
2015-03-19 |
2 |
ITIL publisher TSO and accreditor APMG have their contracts extended two years by OGC |
2011-01-21 |
2 |
collecting examples of terminological debasement |
2006-12-21 |
2 |
An IT Skeptic book review: Foundations of ITSM based on ITIL V3 |
2008-05-09 |
2 |
Every Cloud has a silver bullet to kill the dreaded ITIL |
2010-11-18 |
2 |
Skep Chat 2013/4/16 - talking with Pavels Gurskis |
2013-04-16 |
2 |
What does it mean to "implement" or "do" ITIL? |
2008-02-10 |
2 |
Book review: IT That Matters. Business porn. |
2012-09-24 |
2 |
How hard can it be? |
2016-09-06 |
2 |
Establish a name for yourself as a thought-leader in ITSM |
2007-08-28 |
2 |
Be cautious about artificial intelligence |
2009-09-24 |
2 |
People first in ITSM |
2011-11-02 |
2 |
Why ask the doctor when the other kids know the cure? |
2010-05-28 |
3 |
Five reasons ITIL Version 3 is not "Best Practice" |
2007-11-29 |
3 |
Interfacing Technologies - the miracle fix to the ITIL problem |
2008-08-18 |
3 |
Internet I gave you all the best years of my life |
2010-11-25 |
3 |
Dont blame the tool: squeeze the asset, fix the behaviour |
2014-10-06 |
3 |
A cool look at ITIL |
2006-05-15 |
3 |
Google Trends is always interesting |
2008-09-24 |
3 |
COBIT5 |
2012-08-08 |
3 |
BMC are ahead of their competitors in ITIL compliance |
2009-05-06 |
3 |
Open letter to ITIL Qualifications Board |
2009-11-05 |
3 |
The future of IT management |
2012-02-07 |
3 |
SLAs that promise a resolution time are like firemen promising to put a fire out |
2008-08-17 |
3 |
Ructions in Castle ITIL over Licensed Software Assessors for the ITIL Software Scheme? |
2011-04-29 |
3 |
What is a service desk? |
2013-12-16 |
3 |
ITIL V3: where's the portal? |
2008-06-19 |
3 |
Open space for leadership |
2019-05-14 |
3 |
Internet discourse is becoming unreal: I can't tell a Poe from an idiot any more |
2015-08-22 |
3 |
A review of The CMDB Imperative |
2010-08-06 |
3 |
You don't need a weatherman... watch everyone scramble aboard ISO20000 |
2006-12-25 |
3 |
The IT Skeptic's 12th birthday |
2018-05-16 |
3 |
Getting IT development to support production - a people problem |
2011-03-03 |
3 |
Customer delight is a typically geek concept |
2017-04-16 |
3 |
One reason why OGC has to make some serious money out of ITIL and PRINCE2 |
2010-06-01 |
3 |
The mad competitive scramble |
2013-03-21 |
3 |
Project management was the worst thing that ever happened to IT |
2017-12-05 |
3 |
Governors govern |
2012-06-04 |
3 |
The Folly of the Crowd |
2008-10-09 |
3 |
Dirty deeds done dirt cheap. More on ITIL V3 discounting and how TSO screws itSMFI screws local itSMF... |
2007-06-21 |
3 |
Is ITIL Dead in the Water? |
2006-07-29 |
3 |
Botchagalupe is a devops believer |
2011-11-06 |
3 |
Social media discourse degenerates |
2015-07-01 |
3 |
IT Skeptic Version 3 Refresh |
2007-05-30 |
3 |
The War for Plain English |
2009-05-04 |
3 |
A bulletin from the castle |
2013-05-13 |
3 |
Beyond the 7-minute attention span: getting management interested in ITIL (or anything) |
2008-02-11 |
3 |
Velocity through quality |
2018-07-28 |
3 |
New LinkedIn group for Owning ITIL |
2009-09-30 |
3 |
CMDB is crazy talk |
2010-12-19 |
3 |
The IT Skeptic Awards for 2009 |
2009-12-31 |
3 |
Google rots your brains |
2008-08-18 |
3 |
ITIL V3 Business Service Catalogue and Technical Service Catalogue are different views of the same services |
2010-01-06 |
3 |
heretical views on ITIL Configuration Management |
2014-07-07 |
3 |
Somebody help me: what is the point of standalone CMDB tools? |
2007-03-05 |
3 |
Porter quotes |
2008-08-26 |
3 |
DNS problem fixed on www.itskeptic.org |
2008-03-31 |
3 |
Happy 13th Birthday to me |
2019-05-16 |
3 |
Why Free ITIL? |
2011-01-29 |
3 |
These are the people who give ITIL a bad name |
2014-03-12 |
3 |
In my organisation (or my client's organisation) our schedule of change is called |
2009-09-21 |
3 |
Terminological debasement: a committee becomes a board |
2009-01-21 |
3 |
Thoughts on SMcongress and the future of ITSM |
2013-11-06 |
3 |
SLAs undermine business alignment |
2006-11-12 |
3 |
Challenging the operational rites |
2016-06-25 |
3 |
Top 10 reasons NOT to implement CMDB |
2007-07-28 |
3 |
Building complex people systems |
2008-08-20 |
3 |
A few of our wealthier readers might now consider ITIL Live™ |
2009-05-07 |
3 |
Just who are ITIL V3 certification and accreditation for? |
2012-05-02 |
3 |
itSMF can be forgiven a little shaky governance |
2007-06-23 |
3 |
Making fun of Customer First |
2014-07-09 |
3 |
The IT Skeptic's Unofficial List of ITIL Version 3 Processes |
2008-09-09 |
3 |
Business case: if you can't find the money |
2008-05-13 |
3 |
How do we feel about ITIL being a commercial product? |
2013-05-18 |
3 |
how to treat hosted applications in the ITIL service catalogue |
2008-02-16 |
3 |
Ask your vendor what they mean by ITIL compliant |
2006-11-17 |
3 |
Doubting that automation really reduces errors |
2010-06-08 |
3 |