Directory of blog entries

Title Date Created Hits todaysort icon
Carpe diem 2009-10-04 4
The state of ITIL 2012-01-02 4
Two ITSMFs - this could get confusing 2008-07-20 4
Millennials: our ITSM future 2013-06-10 4
Who does the service desk serve? 2010-10-04 4
Go tell it at the conference 2017-10-29 4
Green IT: dolphin-free computing 2008-09-18 4
A review of Governance of IT 2013-12-21 4
I'm going to call root cause primary cause from now on 2010-01-16 4
IT has no respect for or understanding of customers and users 2008-07-02 4
How embarrassing for CSC 2013-01-24 4
Real IT: the RealIT of information technology 2013-08-07 4
The key to living without CMDB is process maturity level 2006-08-25 4
itSMF global members/sponsors: dropping your pants is not a good business model 2007-06-12 4
Don't do it here 2011-03-17 4
Axelos legal bullies on the rampage 2017-02-22 4
APMG look set for some spectacular acrobatics over ITIL accreditation 2007-10-29 4
The itSMF website misses basic information 2009-02-03 4
ITIL-COBIT mapping shows even less coverage by ITIL 2009-10-05 4
ITSM's fixation with capability maturity 2011-04-23 4
The Two Fingers protocol 2018-04-23 4
Forget the Fullstack 2019-09-15 4
An oldie but a goodie: software salesman dies and goes to Heaven... 2006-08-31 4
What ITIL V3 says about the distinction between a Call and an Incident 2009-10-22 4
Axelos Consulting Partner (ACP) Programme 2015-03-30 4
CMDB's Dirty Little Secret 2009-07-09 4
The CMDB boundary problem: stop chasing this technological rainbow of a unified CMDB repository 2007-02-12 4
Castle ITIL opens a window: itSMFI continues admirable policy of communicating 2010-02-23 4
An ITIL process is not a unit of work 2014-01-06 4
The ITIL world descends into farce 2007-11-08 4
ITIL V3 love takes time 2008-10-20 4
The IT Skeptic on Dipity 2008-08-15 4
Create a variance register for ITIL and other frameworks 2009-11-25 4
CMM is back to front 2010-11-23 4
Song for Stevie 2010-08-31 4
It's official - ITIL is a commercial product 2010-07-08 4
Separating out work and personnel management 2019-10-18 4
is ITSM the best perspective on everything IT? 2010-05-25 4
ITIL the product 2013-08-18 4
Feedback on the ITIL V3 manager's bridge exam 2008-08-10 4
Acend Corporate Learning systematically plagiarises copyright content 2009-07-11 4
Do you promise not to tell? 2010-09-02 4
My apologies to Forrester 2013-06-21 4
Virtualization: the black box bomb 2009-07-28 4
Mincing money: the boundary between Agile and project funding 2018-06-06 4
IT Skeptic runner-up in ComputerWeekly blog awards 2009-11-30 4
System People Practices Partners Things 2016-02-12 4
The secret to easy organisational change: hacking the org. 2019-10-23 4
Has there been a second edition of ITIL V3 or not? 2008-03-11 4
ABC Cafeterias 2009-03-12 4
No thanks I don't want to look at your ITSM product 2010-03-04 4
Merry Christmas from the British Government? Is ITIL public domain? 2010-12-26 4
IT professionalism 2009-06-18 4
Chalk and Cheese continued: ISACA vs itSMF 2010-01-20 4
Job title inflation is out of control 2009-08-18 4
A wandering skeptic I've become... 2011-04-04 4
Here are two corrections to diagrams in the ITIL Version 3 core books 2008-03-12 4
Stunning internet and website visualisaton 2009-06-06 4
The project 80/20 rule 2006-12-10 4
The Cloud does not mean greater agility - Cloud is NOT a utility 2010-11-20 4
Recession Recession Recession Recession Recession Recession Recession Recession 2008-10-22 4
MyCMDB? What are they smokin' over at Managed Objects? 2008-06-25 4
Crazy Stats 2009-04-29 4
the end of ITIL V2 annnounced by OGC 2009-10-29 4
ITSM incident and problem: two names for three things 2014-07-25 4
What a load of .... Computerworld: How Much Is 'Just Enough' for a CMDB? 2006-07-01 4
The information barrage - blinded by the light 2009-06-10 4
ISACA can rescue itSMF 2014-02-17 4
The CMDB is dead 2010-07-19 4
No new concepts in the ITIL V3 2nd Edition - the ITIL RefreshRefresh? 2009-09-23 4
More discussion of CMDB: not the best use of funds 2009-04-27 4
IT archaeology 2012-11-22 4
Some cultural change principles I have learned 2017-03-31 4
Remarkably frank, but what are the benefits of the ITIL V3 Update? 2010-07-19 4
Customer value 2013-04-15 4
Lean IT and ITIL 2011-11-01 4
Civilised behaviour in decline on the internet 2009-12-17 4
"Good IT Service Management is simply not possible without” a CMDB? Balls! 2007-06-20 4
Refining the Five Percent Club 2011-04-07 4
who is BoothMagnet? 2014-03-01 4
The missing entity in ITSM models, the Interruption 2010-04-24 4
Why ask the doctor when the other kids know the cure? 2010-05-28 3
Five reasons ITIL Version 3 is not "Best Practice" 2007-11-29 3
Interfacing Technologies - the miracle fix to the ITIL problem 2008-08-18 3
Internet I gave you all the best years of my life 2010-11-25 3
The IT Skeptic's ITIL Pipe has been rebored 2008-09-27 3
Dont blame the tool: squeeze the asset, fix the behaviour 2014-10-06 3
The ITIL portal was originally going to be free 2009-05-04 3
Trolls I have known 2013-06-29 3
Community, Activity, Environment 2009-02-18 3
A cool look at ITIL 2006-05-15 3
IT Skeptic site worth assessed 2009-02-06 3
COBIT5 2012-08-08 3
Governance support 2009-12-09 3
BMC are ahead of their competitors in ITIL compliance 2009-05-06 3
Who cares who owns ITIL and PRINCE2 2013-11-02 3
See you in South East Asia 2008-09-27 3
Open letter to ITIL Qualifications Board 2009-11-05 3
The future of IT management 2012-02-07 3
Open space for leadership 2019-05-14 3
SLAs that promise a resolution time are like firemen promising to put a fire out 2008-08-17 3
Ructions in Castle ITIL over Licensed Software Assessors for the ITIL Software Scheme? 2011-04-29 3
What is a service desk? 2013-12-16 3
The IT Skeptic's 12th birthday 2018-05-16 3
A review of The CMDB Imperative 2010-08-06 3
You don't need a weatherman... watch everyone scramble aboard ISO20000 2006-12-25 3
Getting IT development to support production - a people problem 2011-03-03 3
Customer delight is a typically geek concept 2017-04-16 3
The IRS should be locked up 2008-09-14 3
Internet discourse is becoming unreal: I can't tell a Poe from an idiot any more 2015-08-22 3
Project management was the worst thing that ever happened to IT 2017-12-05 3
Governors govern 2012-06-04 3
Obtaining the ITIL V3 Foundation syllabus 2009-05-06 3
Dirty deeds done dirt cheap. More on ITIL V3 discounting and how TSO screws itSMFI screws local itSMF... 2007-06-21 3
Is ITIL Dead in the Water? 2006-07-29 3
IT Skeptic Version 3 Refresh 2007-05-30 3
Velocity through quality 2018-07-28 3
ITIL v3 closer to the real world? No way 2008-07-30 3
The War for Plain English 2009-05-04 3
A bulletin from the castle 2013-05-13 3
Beyond the 7-minute attention span: getting management interested in ITIL (or anything) 2008-02-11 3
New LinkedIn group for Owning ITIL 2009-09-30 3
Botchagalupe is a devops believer 2011-11-06 3
Social media discourse degenerates 2015-07-01 3
The IT Skeptic Awards for 2009 2009-12-31 3
CMDB is crazy talk 2010-12-19 3
Changing from ITIL will be like metrication 2009-11-07 3
Happy 13th Birthday to me 2019-05-16 3
Google rots your brains 2008-08-18 3
heretical views on ITIL Configuration Management 2014-07-07 3
Somebody help me: what is the point of standalone CMDB tools? 2007-03-05 3
Porter quotes 2008-08-26 3
DNS problem fixed on www.itskeptic.org 2008-03-31 3
Why Free ITIL? 2011-01-29 3
The Queen of ITIL 2008-06-09 3
Terminological debasement: a committee becomes a board 2009-01-21 3
You can't improve a cog 2017-01-19 3
In my organisation (or my client's organisation) our schedule of change is called 2009-09-21 3
SLAs undermine business alignment 2006-11-12 3
itSMF USA sure is ITIL-centric 2009-12-27 3
Challenging the operational rites 2016-06-25 3
Top 10 reasons NOT to implement CMDB 2007-07-28 3
Building complex people systems 2008-08-20 3
I'll defend ITIL when I need to. 2010-12-09 3
Thoughts on SMcongress and the future of ITSM 2013-11-06 3
Just who are ITIL V3 certification and accreditation for? 2012-05-02 3
itSMF can be forgiven a little shaky governance 2007-06-23 3
Making fun of Customer First 2014-07-09 3
COBIT 5 draft Design document available for public comment 2010-03-23 3
The IT Skeptic's Unofficial List of ITIL Version 3 Processes 2008-09-09 3