ITIL V3 love takes time

The IT Skeptic is not anti-ITIL V3. ITSM View suggests "There are plenty out there that are seemingly wanting to derail ITIL v3". I'm not one of them. Nor can I think of anyone who is. That blog post has the heading "Where is the love?". Let us not confuse reluctance to leap immediately into bed with active animosity.

Once upon a time people grew up together, and falling in love was a gradual process of getting to know those best suited. Wise heads knew that falling in lust is not the same thing. The brilliant Australian cartoonist Patrick Cook offered the advice to potential newlyweds "Try to get to know each other before the sex wears off".

Just because people are not dumping ITIL V2 like a Vegas bride and running into V3's arms does not mean they want V3 to go away. It is just too much too soon.

We need time to get to know V3. We want to assess compatibility, take time to grow together, and to find out if it has any less endearing personal habits.


ITIL V2 or V3

My personal view on V2 or V3 is that it MUST be up to the user / customer to ultimately decide what is best for them. If an organisation wishes to use the V2 concepts to introduce Service Management then they can (and should be able to continue doing so), a similar approach can be used for V3. No one should be able to say V2 is dead because V3 is now available. If organisation want to train their staff in V2 then they should be able to - which means having access to the necessary books / supporting materials. Of course the vendors of the books can charge a fee for the supply (may even be a premium) - its called business.

I cut my Service Management teeth on ITIL V1, then V2 and I still occasionally go back to the V1 books for background information. Now we have V3 and the advice is to dump everything concerned with V2 and use only V3. Dont think so - I will still keep the V1, V2 and V3 books etc for reference - just like a dictionary.

Final thought here - I think we are all aware of the business benefits of introducing structured Service Management into an organisation BUT has anyone come across the benefits of moving from ITIL V2 to V3? Answers on a Postcard please. . . . .

Strange love

What I find strange is the humanization of actions and objects. Should we be dealing with this matter in such a subjective fashion?
Take eating as another example. It has a very well defined requirement, we eat or die. Some people use a knife and fork and others use chopsticks. We don't really care who uses knifes and forks and who uses chopsticks. Although many people say they love eating, no-one really says they love chopsticks (or knifes and forks!)
ITIL v2 and ITIL v3 should not have been numbered (as this assumes progression). It should just be called ITIL Knifes and Forks and ITIL Chopsticks, and love should have nothing to do with it.

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