sample Business Service Catalogues are generally hideous |
2010-12-23 |
0 |
the rising anger at OGC and APMG over ITIL and Prince2 |
2010-12-23 |
0 |
Merry Christmas from the IT Skeptic |
2010-12-25 |
0 |
Merry Christmas from the British Government? Is ITIL public domain? |
2010-12-26 |
2 |
The IT Skeptic Awards for 2010 |
2010-12-31 |
0 |
CMDB: what does it really mean |
2011-01-12 |
1 |
See you in Vegas for the Pink Elephant conference? |
2011-01-13 |
2 |
ITIL Change Management: where is the line between a change and an admin task? |
2011-01-17 |
4 |
ITIL publisher TSO and accreditor APMG have their contracts extended two years by OGC |
2011-01-21 |
0 |
Whither Castle ITIL in 2011? |
2011-01-25 |
0 |
Free ITIL® |
2011-01-25 |
3 |
Why Free ITIL? |
2011-01-29 |
1 |
A tragic piece of spam |
2011-01-31 |
1 |
Two Hills' cloud-based IT strategy for 2011 |
2011-01-31 |
2 |
ITIL configuration guinea pig wanted |
2011-02-02 |
2 |
Binder-chuckers |
2011-02-10 |
0 |
How business has failed IT like a bad parent |
2011-02-15 |
1 |
itSMF International Board portfolios announced |
2011-02-15 |
0 |
Chokey The Chimp has a fan page |
2011-02-22 |
0 |
Cloned logos |
2011-03-02 |
1 |
Getting IT development to support production - a people problem |
2011-03-03 |
1 |
Don't run IT as a business, run it as part of the business |
2011-03-08 |
0 |
Dev needs to understand what Ops is for |
2011-03-10 |
3 |
Don't do it here |
2011-03-17 |
2 |
ITIL Problem versus Risk |
2011-03-23 |
3 |
Response from British Government to appeals for Free ITIL |
2011-03-25 |
0 |
ITSM open content |
2011-03-27 |
3 |
We need a movement |
2011-03-29 |
0 |
Squeell: a breakthrough application of social media to IT Service Management takes ITIL to the next level |
2011-04-01 |
0 |
COBIT v5 will reduce number of processes covered to align with ITIL V3 |
2011-04-01 |
1 |
A wandering skeptic I've become... |
2011-04-04 |
3 |
Refining the Five Percent Club |
2011-04-07 |
1 |
Agile and Lean need Renaissance Man |
2011-04-13 |
0 |
prISM |
2011-04-17 |
0 |
Why are the analysts dumping IT Service Desk |
2011-04-20 |
0 |
ITSM's fixation with capability maturity |
2011-04-23 |
2 |
What does the term "IT Service Management" mean to you? |
2011-04-28 |
1 |
Ructions in Castle ITIL over Licensed Software Assessors for the ITIL Software Scheme? |
2011-04-29 |
1 |
Real ITIL training |
2011-04-30 |
2 |
Questioning the tenets of ITIL |
2011-05-01 |
0 |
Operational Readiness |
2011-05-05 |
5 |
The IT Skeptic celebrates five years of blogging |
2011-05-21 |
0 |
Why ITIL is IT-centric not customer-centric |
2011-05-22 |
0 |
Who is the customer? |
2011-05-29 |
8 |
Event Management best practices |
2011-06-01 |
5 |
IT operations must beware inappropriate automation |
2011-06-03 |
1 |
Continual Chunky Correction |
2011-06-13 |
0 |
A hat-trick of itSMF conferences - it is all about the local level. |
2011-06-14 |
0 |
Availability is all about what they will pay for |
2011-06-23 |
0 |
"ITIL 2011" will replace "ITIL 2007" on 29 July 2011. V3 is dead, long live V3 |
2011-06-23 |
6 |
Why ITIL V3 2011 matters and how OGC, TSO and APMG aren't helping |
2011-06-25 |
1 |
ITIL V3 2011: a new book and four new processes |
2011-06-26 |
4 |
ITIL-Aligned Sharepoint? Nooooooooo!!! |
2011-06-26 |
1 |
Stand up IT Skeptics |
2011-06-29 |
6 |
The third castor: IT Assurance |
2011-07-06 |
0 |
Free PRINCE2 practice exams - a list of sources on the internet |
2011-07-11 |
7 |
A special case crap factoid: the survey that doesn't exist |
2011-07-13 |
0 |
My how ITIL has grown: the size of the new ITIL V3 2011 |
2011-07-15 |
0 |
ITIL Demand Management misunderstood |
2011-07-17 |
0 |
Agile ITSM |
2011-07-20 |
4 |
Rumblings at the BCS. itSMF take note. |
2011-07-25 |
0 |
where did OGC go? |
2011-07-29 |
0 |
itSMF governance |
2011-07-30 |
2 |
COBIT 5: muddying governance and management |
2011-07-31 |
2 |
Privacy is not dead, just becoming impossible |
2011-08-07 |
0 |
Citizens unite! Assert your right to call the latest version of ITIL what you like: |
2011-08-18 |
1 |
A word about photos |
2011-08-27 |
0 |
DevOps and traditional ITSM - why DevOps won't change the world any time soon |
2011-08-29 |
1 |
DevOps and ITIL |
2011-09-07 |
3 |
Tipu: continual service improvement as a real approach to ITSM |
2011-09-14 |
1 |
ITIL 2011 persists with the dangerous concept of supporting services |
2011-09-15 |
2 |
Are you being paid to read this blog? |
2011-09-18 |
0 |
CMDB is like a linked digital phonebook, and just as pointless for most |
2011-09-22 |
3 |
Does ITIL explain the difference between an Alert and an Event? |
2011-09-24 |
11 |
Serious contributions from the IT Skeptic |
2011-09-27 |
1 |
Imitation is the sincerest form of flattery |
2011-10-08 |
0 |
Service Assurance and the pursuit of the elusive service view |
2011-10-13 |
3 |
Service Catalogue in a nutshell |
2011-10-16 |
0 |
Using ITIL effectively |
2011-10-17 |
1 |
Riddle me this: matching ITIL theory to the real world |
2011-10-21 |
1 |
The Tipu Framework |
2011-10-28 |
5 |
Lean IT and ITIL |
2011-11-01 |
2 |
ITIL training fun and games at itSMFUK conference - and an end to competition? |
2011-11-02 |
0 |
People first in ITSM |
2011-11-02 |
0 |
The value and ROI of ITIL? It is not what you may think. |
2011-11-05 |
1 |
Botchagalupe is a devops believer |
2011-11-06 |
1 |
Muddled Management of Portfolios |
2011-11-15 |
0 |
BoK Bloat |
2011-11-22 |
0 |
Thanksgiving |
2011-11-23 |
1 |
A Brief Review of Creating and Driving Service Excellence |
2011-11-30 |
0 |
The Web started the decline of privacy; it is the personal camera that really nails it dead. |
2011-12-05 |
0 |
Abolish the CAB at your peril |
2011-12-12 |
3 |
A little Christmas gift for readers |
2011-12-23 |
2 |
The IT Skeptic Awards for 2011 |
2011-12-31 |
1 |
The state of ITIL |
2012-01-02 |
3 |
Why IT books need to be different |
2012-01-06 |
1 |
Social ITSM - a skeptical view |
2012-01-22 |
5 |
Transformational technologies are a small view |
2012-01-24 |
1 |
How much of your IT infrastructure and operations is outsourced to an external provider? |
2012-01-24 |
1 |
itSMF International Board announced |
2012-01-25 |
3 |
Somebody spat the dummy at itSMF International |
2012-01-25 |
1 |
The difference between ITIL and COBIT for consultants: four words |
2012-02-06 |
0 |
ITIL doesn't add overhead |
2012-02-06 |
4 |
The future of IT management |
2012-02-07 |
1 |
User self-help - a skeptical view |
2012-02-12 |
3 |
Whining about the IT department |
2012-02-16 |
1 |
The uselessness of ITIL process maturity assessment |
2012-02-25 |
1 |
the value of ITIL certification |
2012-02-27 |
0 |
How and why I use Twitter |
2012-03-02 |
0 |
itSMF behaviour beyond the pale |
2012-03-08 |
0 |
Jedi Problem Management |
2012-03-12 |
0 |
COBIT 5 will be released in April |
2012-03-14 |
3 |
Organisations have failed their IT like bad parents |
2012-03-18 |
3 |
itSMF Communications |
2012-03-20 |
0 |
A new look |
2012-03-23 |
1 |
Wonderful sponsorship opportunity for ITIL reveals what? |
2012-03-28 |
0 |
New Service as a Service offering raises some questions |
2012-04-01 |
1 |
Eating the ITIL elephant one leg at a time |
2012-04-05 |
3 |
Microsoft Office dependency |
2012-04-16 |
0 |
The cult of innovation |
2012-04-25 |
1 |
Just who are ITIL V3 certification and accreditation for? |
2012-05-02 |
1 |
COBIT 5 copyright terms confirmed. And the name may be used. |
2012-05-08 |
3 |
Why COBIT wins in a showdown with ITIL |
2012-05-11 |
3 |
6 years old and still growing |
2012-05-16 |
0 |
A menu is not a service catalogue |
2012-05-21 |
4 |
Six Tactics for ITSM to Deal with Agile |
2012-06-03 |
1 |
Governors govern |
2012-06-04 |
1 |
IT: to protect and serve |
2012-06-08 |
2 |
More Future of IT Management |
2012-06-15 |
1 |
ITSM introductory videos |
2012-06-17 |
0 |
The Standard+Case approach: applying Case Management to ITSM |
2012-06-18 |
7 |
CODE RED EXTREME Crap factoid Alert "ITIL as a service" from IBM and Sunview |
2012-06-25 |
1 |
IT principles |
2012-06-27 |
5 |
Interesting comparison between Google and Microsoft product launches |
2012-06-29 |
0 |
A little chat about BYOD |
2012-07-14 |
3 |
The service desk isn't here right now |
2012-07-23 |
0 |
Terminological debasement |
2012-07-26 |
0 |
Shopping: request vs incident |
2012-07-30 |
0 |
Mobility and work-life balance |
2012-08-06 |
1 |
Knight Capital makes the point about the risks of automation |
2012-08-06 |
0 |
How ITIL gets Incident vs Problem wrong |
2012-08-06 |
13 |
The cult of the customer |
2012-08-08 |
0 |
COBIT5 |
2012-08-08 |
1 |
Selling; the little things |
2012-08-12 |
0 |
Breaking news: APMG to accredit COBIT5 training industry. Fort COBIT? |
2012-08-16 |
0 |
The sorry tale of Infra: will VMWare kill it? |
2012-08-26 |
1 |
Hear and meet the IT Skeptic |
2012-08-27 |
0 |
Hear the The IT Skeptic speak about Standard+Case on an exciting new 24 hour world-wide online conference |
2012-09-04 |
2 |
The Evolution of Homo Informaticus, or Why VMWare are in the Tin Age |
2012-09-04 |
2 |
Examining the 2012 Gartner Magic Quadrant for Service Desk |
2012-09-08 |
4 |