SLAs are not as widely applicable as ITIL would have us believe. The Catalog is. |
2006-12-28 |
1 |
Skep Chat 2013/4/16 - talking with Pavels Gurskis |
2013-04-16 |
3 |
Skep Chat 2013/3/13 - come hangout with the IT Skeptic |
2013-03-13 |
2 |
Skep Chat 2013/04/04 - hangout with the IT Skeptic |
2013-04-04 |
2 |
Sizzling criticism of the ITIL Version 3 Foundation exam |
2007-10-14 |
2 |
Six whining business cases arguments that are not compelling |
2008-05-15 |
1 |
Six Tactics for ITSM to Deal with Agile |
2012-06-03 |
3 |
Six reasons to use Live Chat for support |
2007-03-31 |
2 |
Simple useful rules for defining Configuration Items |
2008-12-17 |
2 |
Shrödinger’s reboot |
2019-12-12 |
11 |
Should you spend the money on ITIL V3 certification? |
2009-03-21 |
3 |
Should you do ITIL certification training with ITIL version 3 looming? An IT Skeptic Special Report |
2007-02-13 |
2 |
Shopping: request vs incident |
2012-07-30 |
2 |
Shock horror: the IT Skeptic endorses a technology - service catalogue |
2010-02-01 |
6 |
Shit happens, or how I learned to love the incident |
2010-02-08 |
2 |
Sharon Taylor's five common myths about ITIL Version 3 |
2007-05-12 |
2 |
Sharon Taylor resigns itSMF International chair |
2009-11-26 |
3 |
Setting the target goal for service management initiatives |
2008-12-04 |
5 |
Set them free: ITIL, PRINCE2, SFIA... |
2013-08-28 |
1 |
Service Portfolio Management is more important than programme or project portfolio |
2015-01-14 |
5 |
Service Management Truths #SMTruths |
2015-03-29 |
3 |
Service Management is real |
2006-05-23 |
1 |
Service desks and spontaneous user combustion |
2013-03-24 |
3 |
Service Catalogue in a nutshell |
2011-10-16 |
2 |
Service catalogue discussion forum |
2012-11-03 |
2 |
Service catalogue and service request catalogue |
2012-11-25 |
7 |
Service catalogue and request catalogue |
2016-05-09 |
6 |
Service Assurance and the pursuit of the elusive service view |
2011-10-13 |
5 |
Serious contributions from the IT Skeptic |
2011-09-27 |
2 |
Separation of incident and call |
2009-09-12 |
3 |
Separating out work and personnel management |
2019-10-18 |
4 |
Selling; the little things |
2012-08-12 |
2 |
Self-organising traffic |
2019-07-26 |
5 |
Self-deluding optimism over the recession |
2009-04-23 |
2 |
Seeking feedback |
2009-05-09 |
1 |
See you in Vegas for the Pink Elephant conference? |
2011-01-13 |
5 |
See you in South East Asia |
2008-09-27 |
3 |
See you in Melbourne |
2010-06-19 |
1 |
See the IT Skeptic at bITa USA 2007 Conference in Boston, May 21-22 |
2007-04-25 |
1 |
Second Life |
2008-11-06 |
1 |
Season's greetings |
2012-12-29 |
1 |
Say it ain't so!! ITIL V3 Incident and Problem processes do not determine the affected service |
2009-08-12 |
3 |
Satyam, Sallie Mae, and call center outsourcing |
2009-04-06 |
3 |
Sample ITIL Service Catalogue documents |
2009-06-20 |
17 |
sample Business Service Catalogues are generally hideous |
2010-12-23 |
2 |
SAFe ain't all bad |
2019-12-12 |
5 |
Sad news: I've been ripped off by a major vendor |
2008-06-12 |
2 |
Runtime Google analytics errors |
2008-08-13 |
2 |
Runaway emotion |
2013-11-14 |
2 |
Rumblings at the BCS. itSMF take note. |
2011-07-25 |
2 |
Ructions in Castle ITIL over Licensed Software Assessors for the ITIL Software Scheme? |
2011-04-29 |
3 |
Root Cause Analysis can't be done by machines |
2008-07-26 |
1 |
Risk taking |
2012-12-03 |
3 |
Risk Management - the lost process of ITIL V3 |
2008-06-13 |
2 |
Right now my organisation's involvement with ISO/IEC 20000 is: |
2008-05-30 |
3 |
Riddle me this: matching ITIL theory to the real world |
2011-10-21 |
3 |
Rich IT Poor IT or Opposite Day? |
2010-08-09 |
3 |
revisiting agile CSI |
2014-07-30 |
4 |
Reviews of Owning ITIL |
2009-07-09 |
2 |
Review of Building an ITIL-Based Service Management Department |
2010-03-20 |
5 |
Results of the IT Skeptic's poll on ISO20000 activity levels |
2008-06-21 |
2 |
Results of itSMF International Board election |
2007-10-18 |
1 |
Results of IT Skeptic survey on CMDB penetration |
2008-06-29 |
2 |
Response Management |
2009-10-13 |
3 |
Response from British Government to appeals for Free ITIL |
2011-03-25 |
2 |
repeatable process |
2008-11-26 |
2 |
Remedyforce crap factoid alert |
2012-10-06 |
6 |
Remarkably frank, but what are the benefits of the ITIL V3 Update? |
2010-07-19 |
4 |
Release management: landing airplanes |
2014-10-16 |
2 |
Regarding the new IT Skeptic colour scheme I ... |
2009-04-25 |
1 |
Refreshes all round and no time to apply |
2009-10-06 |
3 |
Reflections on the DevOps Enterprise Summit UK 2016 |
2016-07-12 |
5 |
Reflections on DevOps Enterprise conference |
2014-11-13 |
2 |
Refining the Five Percent Club |
2011-04-07 |
4 |
Rediscovering the Big Iron |
2007-03-23 |
3 |
Recession Recession Recession Recession Recession Recession Recession Recession |
2008-10-22 |
4 |
recent pics |
2013-06-22 |
2 |
Recent articles by the IT Skeptic |
2008-04-12 |
1 |
Real ITSM user priority |
2008-12-01 |
2 |
Real ITSM released in Russian |
2010-04-05 |
2 |
Real ITSM priority starts at zero and goes up |
2008-08-22 |
2 |
Real ITSM group on LinkedIn |
2009-02-24 |
3 |
Real ITIL training |
2011-04-30 |
4 |
Real IT: the RealIT of information technology |
2013-08-07 |
4 |
Real IT is at three levels: governance, management and execution |
2014-01-14 |
2 |
Rant vs counter-rant: the ITIL V3 Certification Scheme |
2010-07-27 |
2 |
Railroads don't have a batch size of 1 |
2016-09-27 |
2 |
Quote of the day |
2007-05-03 |
1 |
Quote of the day |
2008-06-03 |
1 |
Quiet around here |
2006-09-11 |
3 |
Questioning the tenets of ITIL |
2011-05-01 |
2 |
Pundits painting the perfect picture |
2013-09-23 |
1 |
Pulling apart the IT Skeptic |
2009-02-27 |
1 |
Public service |
2010-09-29 |
2 |
Public review of the ITIL V3 Foundation Syllabus: who knew? |
2008-09-21 |
3 |
Prometric lists ITIL V3 Foundation exams again ... for ISEB this time! |
2008-03-31 |
1 |
Proliferation of ITIL V3 introductions and pocketbooks |
2009-10-22 |
2 |
Project management was the worst thing that ever happened to IT |
2017-12-05 |
3 |
Progress |
2013-07-14 |
3 |
Process maturity is neither a necessary nor a sufficient condition for improving service. |
2009-11-30 |
2 |
Problem detection is everyone's duty |
2010-04-26 |
2 |
Privacy is not dead, just becoming impossible |
2011-08-07 |
2 |
Privacy is dead - get over it. |
2008-01-22 |
5 |
prISM service management professional certification great in theory flawed in execution |
2009-10-28 |
3 |
prISM |
2011-04-17 |
2 |
PRINCE2 2009 refresh spookily familiar to ITIL users |
2009-04-06 |
3 |
Prince2 2009 plus ça change, plus c'est la même chose |
2009-05-02 |
2 |
Practice maturity is a measure of management not performance |
2009-11-29 |
2 |
Powerpoint as a protector of intellectual property |
2007-05-12 |
2 |
portfolio lifecycles |
2008-06-26 |
2 |
Porter quotes |
2008-08-26 |
3 |
Please identify yourself if commenting about other people |
2007-09-07 |
1 |
Playing a piano is easy |
2019-09-14 |
5 |
Plaxo as malware |
2008-08-19 |
1 |
Physical conferences aren't dead |
2013-07-06 |
2 |
Personal integrity and morality in IT |
2013-09-11 |
2 |
Personal attacks will be edited. |
2007-06-16 |
1 |
Perhaps one day Service Management will become a universal discipline: ITIL 4? |
2008-01-30 |
1 |
People, Practices, Things |
2009-02-18 |
2 |
People work for money |
2013-12-10 |
6 |
People people people people process process technology |
2008-09-03 |
1 |
People first in ITSM |
2011-11-02 |
2 |
Pass the ITIL Foundation exam in six easy and (almost) free steps |
2009-09-05 |
12 |
Paint it yellow! Living in a world of numbers. From "Triumph of the Airheads" |
2007-06-15 |
1 |
Owning ITIL: project horror stories |
2009-04-28 |
2 |
Owning ITIL now available on Amazon.co.uk, Amazon.de, Amazon.co.jp etc |
2009-05-27 |
3 |
Overcoming the Folly of the Crowd |
2008-10-15 |
2 |
Overcoming the dysfunctions of IT project management |
2018-07-04 |
3 |
Over a million ITILers |
2010-09-08 |
3 |
Our domain name is changing |
2006-07-22 |
2 |
Organisations have failed their IT like bad parents |
2012-03-18 |
4 |
Optimising control constraints |
2017-04-11 |
6 |
Operational Readiness |
2011-05-05 |
7 |
Operating the Cloud: the people and process questions |
2009-04-08 |
2 |
Open space for leadership |
2019-05-14 |
3 |
Open source systems management tools: an informal directory |
2008-09-30 |
2 |
Open Source is political: Blows Against The Empire |
2009-03-23 |
5 |
Open letter to ITIL Qualifications Board |
2009-11-05 |
3 |
One reason why OGC has to make some serious money out of ITIL and PRINCE2 |
2010-06-01 |
4 |
One more for the Links page |
2008-07-18 |
1 |
One more for the IT Skeptic's Rogues Gallery |
2008-07-17 |
1 |
On-Demand CMDB reprise |
2009-02-09 |
3 |
On exponential systems |
2013-01-14 |
2 |
On entitlement and bodies of knowledge |
2014-01-23 |
3 |
On Demand CMDB implications |
2009-04-04 |
2 |
On demand CMDB |
2008-11-03 |
2 |
On collaboration and debate |
2013-01-27 |
2 |
On account of the economy |
2009-11-16 |
2 |
OGC stay one step ahead of government policy in their commercialisation of ITIL. Better news for PRINCE2 |
2009-12-19 |
3 |
OGC revising ITIL again |
2009-09-11 |
4 |