Quote of the day
Great quotes about ITIL and CMDB:
[CMDB is] basically what the whole ITIL world has concluded they don't understand, wrapped into a thing and named.
...
I'm pretty skeptical that ITIL is a lifesaver when people have already reached the 'frog in boiling water' point, because they'll still need to spend a year figuring out what ITIL means to their company and how to turn these vague descriptions into tactical actions.
What someone in that situation really needs is a competent, action-oriented person who can come in and make pain go away very quickly. Obviously they can't just do silly short-term actions, but they also can't afford to spend a year or more designing and implementing some kind of enterprise-ready something-or-other.
And that's my real problem with ITIL -- it's a very top-down, Fortune 500-first approach to the problem, and I don't think any tools developed for the Fortune 500 have every trickled down to the rest of the world. Quite the opposite, really -- the small companies develop and hone both tools and practice, and it eventually trickles up to the Fortune 500.
I'm indebted to bushwald for linking to this.
Made in New Zealand 
