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Recent articles by the IT Skeptic

Submitted by skeptic on Sat, 2008-04-12 01:50

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I thought I'd update you on a few articles I've had published lately that are relevant here: governance, and a guide to ITIL.

The Rise of Governance and Assurance fits well with recent discussions here on what governance is and isn't. It stems from the Seventh Vision of the IT Swami.

These three form a sequence as an informal "beginner's guide to ITIL" (I wanted to call it An Unofficial Introduction to the ITIL Version 3 Lifecycle, but that was a bit too cheeky)..

A Completely Unauthorized Biography - Part I: A History of ITIL looks at how we got to where we are today, skeptically.
ITSM: The Good, The Bad and The Ugly (Truth) looks at what is service management.
Just What is an ITIL Service Anyway? looks at ... go on, guess!

...with more to come. What ITIL means by "process" is next.

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