Directory of blog entries

Titlesort icon Date Created Hits today
SLAs are not as widely applicable as ITIL would have us believe. The Catalog is. 2006-12-28 1
Skep Chat 2013/4/16 - talking with Pavels Gurskis 2013-04-16 3
Skep Chat 2013/3/13 - come hangout with the IT Skeptic 2013-03-13 2
Skep Chat 2013/04/04 - hangout with the IT Skeptic 2013-04-04 2
Sizzling criticism of the ITIL Version 3 Foundation exam 2007-10-14 2
Six whining business cases arguments that are not compelling 2008-05-15 1
Six Tactics for ITSM to Deal with Agile 2012-06-03 3
Six reasons to use Live Chat for support 2007-03-31 2
Simple useful rules for defining Configuration Items 2008-12-17 2
Shrödinger’s reboot 2019-12-12 11
Should you spend the money on ITIL V3 certification? 2009-03-21 3
Should you do ITIL certification training with ITIL version 3 looming? An IT Skeptic Special Report 2007-02-13 2
Shopping: request vs incident 2012-07-30 2
Shock horror: the IT Skeptic endorses a technology - service catalogue 2010-02-01 6
Shit happens, or how I learned to love the incident 2010-02-08 2
Sharon Taylor's five common myths about ITIL Version 3 2007-05-12 2
Sharon Taylor resigns itSMF International chair 2009-11-26 3
Setting the target goal for service management initiatives 2008-12-04 5
Set them free: ITIL, PRINCE2, SFIA... 2013-08-28 1
Service Portfolio Management is more important than programme or project portfolio 2015-01-14 5
Service Management Truths #SMTruths 2015-03-29 3
Service Management is real 2006-05-23 1
Service desks and spontaneous user combustion 2013-03-24 3
Service Catalogue in a nutshell 2011-10-16 2
Service catalogue discussion forum 2012-11-03 2
Service catalogue and service request catalogue 2012-11-25 7
Service catalogue and request catalogue 2016-05-09 6
Service Assurance and the pursuit of the elusive service view 2011-10-13 5
Serious contributions from the IT Skeptic 2011-09-27 2
Separation of incident and call 2009-09-12 3
Separating out work and personnel management 2019-10-18 4
Selling; the little things 2012-08-12 2
Self-organising traffic 2019-07-26 5
Self-deluding optimism over the recession 2009-04-23 2
Seeking feedback 2009-05-09 1
See you in Vegas for the Pink Elephant conference? 2011-01-13 5
See you in South East Asia 2008-09-27 3
See you in Melbourne 2010-06-19 1
See the IT Skeptic at bITa USA 2007 Conference in Boston, May 21-22 2007-04-25 1
Second Life 2008-11-06 1
Season's greetings 2012-12-29 1
Say it ain't so!! ITIL V3 Incident and Problem processes do not determine the affected service 2009-08-12 3
Satyam, Sallie Mae, and call center outsourcing 2009-04-06 3
Sample ITIL Service Catalogue documents 2009-06-20 17
sample Business Service Catalogues are generally hideous 2010-12-23 2
SAFe ain't all bad 2019-12-12 5
Sad news: I've been ripped off by a major vendor 2008-06-12 2
Runtime Google analytics errors 2008-08-13 2
Runaway emotion 2013-11-14 2
Rumblings at the BCS. itSMF take note. 2011-07-25 2
Ructions in Castle ITIL over Licensed Software Assessors for the ITIL Software Scheme? 2011-04-29 3
Root Cause Analysis can't be done by machines 2008-07-26 1
Risk taking 2012-12-03 3
Risk Management - the lost process of ITIL V3 2008-06-13 2
Right now my organisation's involvement with ISO/IEC 20000 is: 2008-05-30 3
Riddle me this: matching ITIL theory to the real world 2011-10-21 3
Rich IT Poor IT or Opposite Day? 2010-08-09 3
revisiting agile CSI 2014-07-30 4
Reviews of Owning ITIL 2009-07-09 2
Review of Building an ITIL-Based Service Management Department 2010-03-20 5
Results of the IT Skeptic's poll on ISO20000 activity levels 2008-06-21 2
Results of itSMF International Board election 2007-10-18 1
Results of IT Skeptic survey on CMDB penetration 2008-06-29 2
Response Management 2009-10-13 3
Response from British Government to appeals for Free ITIL 2011-03-25 2
repeatable process 2008-11-26 2
Remedyforce crap factoid alert 2012-10-06 6
Remarkably frank, but what are the benefits of the ITIL V3 Update? 2010-07-19 4
Release management: landing airplanes 2014-10-16 2
Regarding the new IT Skeptic colour scheme I ... 2009-04-25 1
Refreshes all round and no time to apply 2009-10-06 3
Reflections on the DevOps Enterprise Summit UK 2016 2016-07-12 5
Reflections on DevOps Enterprise conference 2014-11-13 2
Refining the Five Percent Club 2011-04-07 4
Rediscovering the Big Iron 2007-03-23 3
Recession Recession Recession Recession Recession Recession Recession Recession 2008-10-22 4
recent pics 2013-06-22 2
Recent articles by the IT Skeptic 2008-04-12 1
Real ITSM user priority 2008-12-01 2
Real ITSM released in Russian 2010-04-05 2
Real ITSM priority starts at zero and goes up 2008-08-22 2
Real ITSM group on LinkedIn 2009-02-24 3
Real ITIL training 2011-04-30 4
Real IT: the RealIT of information technology 2013-08-07 4
Real IT is at three levels: governance, management and execution 2014-01-14 2
Rant vs counter-rant: the ITIL V3 Certification Scheme 2010-07-27 2
Railroads don't have a batch size of 1 2016-09-27 2
Quote of the day 2007-05-03 1
Quote of the day 2008-06-03 1
Quiet around here 2006-09-11 3
Questioning the tenets of ITIL 2011-05-01 2
Pundits painting the perfect picture 2013-09-23 1
Pulling apart the IT Skeptic 2009-02-27 1
Public service 2010-09-29 2
Public review of the ITIL V3 Foundation Syllabus: who knew? 2008-09-21 3
Prometric lists ITIL V3 Foundation exams again ... for ISEB this time! 2008-03-31 1
Proliferation of ITIL V3 introductions and pocketbooks 2009-10-22 2
Project management was the worst thing that ever happened to IT 2017-12-05 3
Progress 2013-07-14 3
Process maturity is neither a necessary nor a sufficient condition for improving service. 2009-11-30 2
Problem detection is everyone's duty 2010-04-26 2
Privacy is not dead, just becoming impossible 2011-08-07 2
Privacy is dead - get over it. 2008-01-22 5
prISM service management professional certification great in theory flawed in execution 2009-10-28 3
prISM 2011-04-17 2
PRINCE2 2009 refresh spookily familiar to ITIL users 2009-04-06 3
Prince2 2009 plus ça change, plus c'est la même chose 2009-05-02 2
Practice maturity is a measure of management not performance 2009-11-29 2
Powerpoint as a protector of intellectual property 2007-05-12 2
portfolio lifecycles 2008-06-26 2
Porter quotes 2008-08-26 3
Please identify yourself if commenting about other people 2007-09-07 1
Playing a piano is easy 2019-09-14 5
Plaxo as malware 2008-08-19 1
Physical conferences aren't dead 2013-07-06 2
Personal integrity and morality in IT 2013-09-11 2
Personal attacks will be edited. 2007-06-16 1
Perhaps one day Service Management will become a universal discipline: ITIL 4? 2008-01-30 1
People, Practices, Things 2009-02-18 2
People work for money 2013-12-10 6
People people people people process process technology 2008-09-03 1
People first in ITSM 2011-11-02 2
Pass the ITIL Foundation exam in six easy and (almost) free steps 2009-09-05 12
Paint it yellow! Living in a world of numbers. From "Triumph of the Airheads" 2007-06-15 1
Owning ITIL: project horror stories 2009-04-28 2
Owning ITIL now available on Amazon.co.uk, Amazon.de, Amazon.co.jp etc 2009-05-27 3
Overcoming the Folly of the Crowd 2008-10-15 2
Overcoming the dysfunctions of IT project management 2018-07-04 3
Over a million ITILers 2010-09-08 3
Our domain name is changing 2006-07-22 2
Organisations have failed their IT like bad parents 2012-03-18 4
Optimising control constraints 2017-04-11 6
Operational Readiness 2011-05-05 7
Operating the Cloud: the people and process questions 2009-04-08 2
Open space for leadership 2019-05-14 3
Open source systems management tools: an informal directory 2008-09-30 2
Open Source is political: Blows Against The Empire 2009-03-23 5
Open letter to ITIL Qualifications Board 2009-11-05 3
One reason why OGC has to make some serious money out of ITIL and PRINCE2 2010-06-01 4
One more for the Links page 2008-07-18 1
One more for the IT Skeptic's Rogues Gallery 2008-07-17 1
On-Demand CMDB reprise 2009-02-09 3
On exponential systems 2013-01-14 2
On entitlement and bodies of knowledge 2014-01-23 3
On Demand CMDB implications 2009-04-04 2
On demand CMDB 2008-11-03 2
On collaboration and debate 2013-01-27 2
On account of the economy 2009-11-16 2
OGC stay one step ahead of government policy in their commercialisation of ITIL. Better news for PRINCE2 2009-12-19 3
OGC revising ITIL again 2009-09-11 4