V3

Here are two corrections to diagrams in the ITIL Version 3 core books

Submitted by skeptic on Wed, 2008-03-12 00:35

Many thanks to Liz Gallacher for passing on the following information to us about corrections to the ITIL V3 core books Service Strategy and Service Design. These are now recorded in the BOKKED database of known errors. Has anyone seen any other notification of these corrections? Certainly TSO publishes the errata for Passing the ITIL Foundation Exam but does not publish these corrections.

Has there been a second edition of ITIL V3 or not?

Submitted by skeptic on Tue, 2008-03-11 03:42

A recent comment on the IT Skeptic website suggested there had, but nothing official shows up. There is some evidence of it though.

ITIL exams dropped from Prometric: consider ISO20000 certification as an alternative?

Submitted by skeptic on Thu, 2008-03-06 09:00

The March edition of the IT Skeptic's newsletter, the Skeptical Informer, went out and it included the statement:

The certification industry still seems to have an attitude of "F*** the quality of teaching! Maximise profits!"

A little strong? That was before I knew that ITIL exams have been withdrawn from Prometric (a respected online provider of certifications). You should have heard me then! [Updated: now available again]

ITIL Certification: a technique for passing multiple-choice exams

Submitted by skeptic on Sat, 2008-03-01 20:41

Multiple-choice exams test how well someone can do multiple-choice exams. Depending on how well written the qustions are, they might also test some understanding of the topic ... or not. With good technique you can get a pretty good score with limited knowledge.

ITIL V3 sample exam question: is it just vague or plain wrong?

Submitted by skeptic on Fri, 2008-02-29 13:12

It is sample exam questions like this that give candidates the cold horrors.

ITIL 3 how best to buy it - The IT skeptic

Submitted by skeptic on Fri, 2008-02-29 08:59
7:29 minutes (3.01 MB)

There are three ways to buy ITIL Version 3: books, PDFs or online subscription. Which is best?

A podcast of the original blog post: Which is the best way to buy ITIL version 3: as books, PDFs or online subscription? The IT Skeptic makes a choice.

The new best book for introducing yourself to ITIL V3

Submitted by skeptic on Sun, 2008-02-24 08:24

The Official Introduction to the ITIL Service Lifecycle is a great book, very useful. It is the book that ITIL Version 3 needed. But now there is another official book produced by OGC that may just be a better place for ITIL Version 3 beginners to start.

What do the IT Skeptic readers feel about the ITIL v3 exams?

Submitted by skeptic on Tue, 2008-02-12 23:19

What do the IT Skeptic readers feel about the ITIL v3 exams? We polled you to find out.

Which is the best way to buy ITIL version 3: as books, PDFs or online subscription? The IT Skeptic makes a choice.

Submitted by skeptic on Thu, 2008-02-07 10:05

This posting has been podcast

There are three ways to buy ITIL Version 3: books, PDFs or online subscription. Which is best?

ITIL Version 3

Submitted by skeptic on Fri, 2008-02-01 05:16

On these pages you will find a summary of what the IT Skeptic knows about ITIL Version 3, kept up to date as facts unfold.
Note: the IT Skeptic isn't trying to sell you anything except my own books and the ads on these pages. Advice on anything else is impartial and not aligned with any vendor or organisation.

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