BOKKED™: The IT Skeptic's Body Of Knowledge Known Error Database

This database holds known errors in Body of Knowledge (BOK) publications such as ITIL®, COBIT, ISO20000... The purpose is to:

  • provide a public reference
  • allow public debate
  • feed back to the BOK owners

If your requirement is solely to notify OGC/TSO of an error in a book, you can use the official "Change Control System".

We do NOT track errors in websites, white papers and other ephemera; only published books and documents. Note that we take a fairly broad interpretation of 'error' to include such things as inconsistencies between BOK (eg ITIL differs from COBIT) because tracking these will be useful. Please do not make it any wider: the fact that you do not agree is not an error.

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The IT Skeptic™ and BOKKED™ are neither associated with nor endorsed by OGC, TSO, APMG, itSMF or any other organisation.
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Contributor <small>cmts</small> Updated status
Figure 4.8 in Service Transition and Figure 4.6 in Service Operation pfranck 1 07/06/22
SO regards KEDB as distinct from CMS, ST does not skeptic 3 07/06/22
Process improvement programs are a staff distraction ianclayton 19 07/06/22
Incorrect placement of "Market Space" ianclayton 3 07/06/22
Service Management is a 'Strategic Asset'? ianclayton 11 07/06/22
Invalid claim that value networks supercede or trump value chains ianclayton 28 07/06/22
Service Gap Model PELIJN 2 07/06/23
All books 2.2.1 repeats service definition skeptic 2 07/06/24
paragraph 2.4.3 should be the value of the volume to the business PELIJN 0 07/06/26
1.4 does not scan skeptic 0 07/06/25
SO p35 Event definition pfranck 0 08/03/12
Event generating a change ? pfranck 1 07/06/26
ST does not specify services in definition of CMS technical requirements skeptic 0 07/06/25
ST Figure 4.20 typo "assume" means "assure" skeptic 0 07/07/01
SO p 123 6.3.4 "IT Operations Management" skeptic 0 08/03/12
No ... Manager roles defined in glossary skeptic 0 07/06/25
automated change ? skeptic 0 07/06/26
Marginal costing definition JamesFinister 0 07/06/26
Definition of Accounting in glossary skeptic 0 07/07/01
Definition of Certification in glossary skeptic 0 07/07/01
Definition of marginal costing skeptic 0 07/07/01
Unclear, confusing definition of 'separation of concerns' ianclayton 0 07/07/06
The purpose of SACM skeptic 1 07/07/09
ST p200 SCM or CMS? skeptic 0 08/03/12
typo "form" for "from" skeptic 0 07/07/11
super pedantic: no "G" in green-field skeptic 0 07/07/11
Mising book? avallesalas 4 07/07/17
ST Service V-model figure 4.21 and 4.30 confusing skeptic 0 07/07/27 Service Unit Example & Picture 3.11 do not fit together mbuzina 0 07/08/10
p61 "Security Management" should be title ? Christophe De Boeck 0 07/08/20
External influences on solution design mwalter 0 07/08/21
SS P58 Logical error brian_dayton 1 08/03/12
SS P86 Incorrect reference to Table 4.6 brian_dayton 2 08/03/12
ST p59 Renaming FSC to CS then referred to as SC mbuzina 1 08/03/12
Business Relationship Management is 'missing' mnyhuis 2 07/10/02
ST p223 CAB/EC to ECAB vinodka 0 08/03/12
Retired Services shown inside Service Catalogue Rumagoso 4 07/12/20
SD p145 Figure 4.27 Security control - It is shown as 'Direction' - instead of 'Detection' vinodka 0 08/03/12
PYIFE Page 89: 6.6 Question 4 wrong skeptic 0 08/02/14
PYIFE Page 90: 6.6 Question 3 wrong skeptic 0 08/02/14