I'm not picking on Forrester, really I'm not, but they keep coming out with these Chicken ITle articles declaring the demise of something or other. Last time it was the service desk, [UPDATE: WRONG. Wrong. Wrong. Sorry no it wasn't Forrester last time, it was Gartner announcing the end of service desk. My apologies to Forrester]. now it is the whole danged IT department which apparently will be gone within seven years. Just like the previous article it is bollocks, and for the same reason: the article doesn't actually say what the sensationalist headline does.