classic Skeptic

Internet I gave you all the best years of my life

The world is full of those chasing fame and fortune on the internet. The glittering lures of e-commerce, Adsense and cult-herodom draw them from far and wide, looking for easy money, good hours and groupies. It is not like that.

Talkin bout my digital degeneration

The My Generation generation faces the Me Generation: a world populated by Digital Natives, and the prospect of their digital degeneration.

Frameworks they are a Changin

The itinerant folksinger Rambling Kid Realitsm is like many outspoken protesters: he upholds the long association between radical ideals and dubious personal hygiene, and he has only a vague grasp of actual facts. That said, we reprint here his latest protest song Frameworks they are a Changin' for you to make of it what you will...

Come ITSM people
Wherever you roam

Song for Stevie

A transcript of a recent performance by the famous and fragrant folk music performer Rambling Kid Realitsm, of his popular number "Home on the Range":

Good evening ladies and gentlemen, saddle-down down in your seats now and share with me this sad ditty about a broken-hearted compu-geek, lost in the bowels of an office building, chilled to the bone amongst cheerless racks of servers, locked into the server room. He pines for the open range of his home WAN with a LAN in every room and wireless to the skies, where he can run barefoot through the root passwords and administrator privileges, free to trash and crash and rebuild on his lordly whim, king of his domains. Oppressed by evil managers who cut down his privileges and block his passwords, he weeps at the pain their soulless quest for reliability brings upon him, and slumped behind the storage array he sings this sad lament....

Executive support and rabbit stew

When IT advice is being handed out, by frameworks and books or by the chattering internet, there is much talk about the importance of having "executive support". It is tossed about in lots of contexts that involve cultural change or process improvement - my own one just happens to be ITSM: ITIL V3 etc. This is one of the most repeated glib statements in the IT world. What if you don't?

A CMDB is like a Swiss bank account

I have an analogy for CMDB - it is like a Swiss bank account. Allow me to paraphrase some of the conversations I've had around CMDB:

Pass the ITIL Foundation exam in six easy and (almost) free steps

If you know something about IT operations (not just development) and your IQ is in triple figures then passing the ITIL Foundation exam should be no big deal and no big investment. (If in doubt, read the testimonials in the comments below). Follow these six nine eight seven steps:
[updated 14/4/2015 ]

ITIL Software Scheme comes under more fire

As I have said before, probably the biggest gun in the ITSM skepticking field right now is Aidan Lawes. Once again he has turned the flamethrower onto the ITIL Software Scheme, with a blistering post on his blog: "people with vested interests increasingly seem to find a ready platform for their propaganda... The software assessment service springs to mind as a prime example. Purported to be launched in the interest of the procurer, it seems to be much more in the interests of the small group (OGC, APMG and SMCG) involved in its secretive development." I'll let you read it there. Apart from agreeing with Aidan that a standard that is secret is lunacy (the kind of lunacy that only the British could invent), I'd like to pick up on some points that Aidan didn't address.

[Update: For the record, the IT Skeptic does not believe that there is anything illegal or dishonest about the ITIL Software Scheme. I do allege that it has been conducted in a manner that is inept, naive, unnecessarily secretive and without proper consideration for most of the stakeholders. It seems to me to be about as far from best practice in setting standards as one can imagine.]

Why the USA is unsuitable for offshoring

There is much talk about the dangers of offshoring.

ITIL 101 for software vendors

We recently discussed how too many software vendors stretch the facts when claiming ITIL support. Giving them much benefit of the doubt, we thought they might be confused. if so, here is ITIL101 for software vendors to help straighten them out.

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