V3

While ITIL V2 CMDB was silly, ITIL V3 SKMS is totally absurd

Submitted by skeptic on Sun, 2008-05-18 03:44

At the request of a fellow skeptic, I am asking readers to name one, just one, example of an ITIL V3 Service Knowledge Management System, SKMS, in the wild. Not the beginnings of one or part of one, or a bastardised version of one. Just one fully formed, grown up, functioning SKMS. Name one.

Which ITIL3 books do you use most? Is there a useful subset?

Submitted by skeptic on Sat, 2008-05-10 23:07

[Bumping this back to the top - any more comments folks?]
In my summary of ITIL Version 3, I predicted:

Even though OGC are trying to make ITIL3 more integrated than ITIL2, it is a good bet that users will concentrate on the Service Transition and Service Operation books (at least initially), in the same way as we focus on the red and blue books in ITIL2, so that ITIL3 will have its own "lost processes", as I call them.

How is this shaping up? What are your preferred books? Which ones do you spend the most time with?

OGC publish a useless Lifecycle Process Model for ITIL V3

Submitted by skeptic on Fri, 2008-05-09 00:48

ITIL V3 process modelOGC have recently published the long-promised Lifecycle Process Model for ITIL V3. It is pretty much useless in its published state.

ITIL V3 Service Lifecycle

Submitted by skeptic on Fri, 2008-04-04 10:22

The lifecycle extension of ITIL version 3 is orthogonal to process - it is a new dimension.

Your lifecycle processes may need change: how you do what the service lifecycle does. Just as ITIL v2 changed the way you do service management, ITIL v3 will change the way you do service lifecycle.

About Tools for ITIL V3

Submitted by skeptic on Fri, 2008-04-04 10:21

You never have to buy any tools: any process can be operated manually. But they help. Not only has ITIL version 3 expanded into new processes, but it has also expanded in another dimension: along the service lifecycle. Think of it as not only has functionality got longer but it has got wider too (see the diagram above).

If you are lucky enough to have picked a vendor who will include all this new ITIL V3 functionality as an upgrade and you are current on maintenance, then you will only need to go to the expense of rolling out a new version when you adopt ITIL Version 3.

ITIL V3 Certification / qualifications / training

Submitted by skeptic on Fri, 2008-04-04 10:16

Last updated 2nd December 2009

ITIL V3 Processes

Submitted by skeptic on Fri, 2008-04-04 10:14

Last updated 9th February 2009

All ten processes and one function from ITIL version 2 are there in ITIL version 3. So too are a number of new process and functions: at least 13 by my count, 17 by others. My unofficial "definitive list" is here.

ISEB offers online ITIL exams - April Fools?

Submitted by skeptic on Wed, 2008-04-02 03:13

Perhaps the IT Skeptic is not the only one pulling an April Fools prank. The British Computer Society announced

IT professionals taking the BCS - ISEB ITIL V3 Foundation Exams can now take them online. The new facility enables students to sit their exam and receive their results on the same day.

But look in vain for any link in the announcement to take you to it.

ITIL V3 Key Element Guides now available

Submitted by skeptic on Tue, 2008-04-01 00:09

In the unlikely event that a reader is not on TSO's mailing list, you should know that ITIL V3 Key Element Guides are now available after itSMF IPESC review.

These are the pocket versions of the five core books. Thirty eight quid for the set of five. The V2 books produced by itSMF were good - let's see about these ones. Any reviewers want to give us a sneak preview?

25... no, 26 errors you need to know about in the ITIL Version 3 books

Submitted by skeptic on Thu, 2008-03-27 11:06

There have been a whole list of amendments to the five core ITIL Version 3 books. The IT Skeptic has gone through these for you, cross referenced them to the BOKKED database, and listed here the ones that are worth knowing about.

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