ITSM skepticism becomes a crowded field

Submitted by skeptic on Tue, 2007-05-22 04:19

Oh my! another entrant in the ITSM skeptic stakes: Ian Clayton at ITSMI is now blogging. Given the other blog I mentioned today, it is getting to be a busy field.

A skeptical newcomer to the ITSM blogosphere

Submitted by skeptic on Tue, 2007-05-22 01:42

Here's a new ITSM-related blog that certainly seems to be taking a critical look at things.

The scale of ITIL Version 3: are people ready for it?

Submitted by skeptic on Tue, 2007-05-22 01:14

People are starting to realise how different ITIL Version 3 ("The Refresh") is from ITIL Version 2, and how much more extensive the scope and ideas are. It is all good, but are the public prepared for it?

A visualisation of how ITIL Version 3 transforms ITIL version 2

Submitted by skeptic on Thu, 2007-05-17 03:22

If you are a visual person like me you may find a diagram helpful in understanding just what ITIL Version 3 means, what has changed. The diagram has been moved to here (it's still free!).

The CMDB Tidal Wave? More of a ripple.

Submitted by skeptic on Wed, 2007-05-16 22:21

Dodgy stats and talk-up-the-market hype mar two otherwise interesting articles on CMDB.

An Alternative to ITIL

Submitted by skeptic on Mon, 2007-05-14 23:09

I've never seen ITSMBOK™ but readers might like to check out this webinar to learn more about a 550 page book that seems to be an alternative set of guidance (and an alternative organisation ITSMI™ and certification CSMP™). Be quick it is Thursday May 17th.

How badly is ITIL damaged by vendor influence? What needs fixing?

Submitted by skeptic on Mon, 2007-05-14 22:04

This article has been podcast

The IT Skeptic does not doubt that some vendors have been up to some things that are not in the interests of ITIL. Does that reflect on the books themselves and how does it impact the ITIL community?

The king's method of writing a new decree: how OGC does ITIL V3

Submitted by skeptic on Sun, 2007-05-13 21:23

castle
This article has been podcast.

This recent comment on this blog "the OGC could have done a better job of communicating during the process" comes from someone - if it is who I'm pretty sure it is - who is well placed in the ITIL "elite". That is my #1 point in all my ITIL V3 postings.

All this British public service "you'll know when we decide it is time to tell you" stuff is not how new versions of all standards/frameworks are developed, and I don't think it is best practice.

Watch out Microsoft, your spurious patents may be worthless

Submitted by skeptic on Sun, 2007-05-13 02:22

Microsoft has made a practice of attempting to patent the obvious, not least of which is CMDB, but a recent court ruling gives hope that those they do obtain can be invalidated.

Powerpoint as a protector of intellectual property

Submitted by skeptic on Sat, 2007-05-12 22:47

Once upon a time presenters at conferences submitted a written paper. The conference proceedings book was a valuable document. Then along came MS-Powerpoint.

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