Kamu

Does DevOps eliminate any ITSM processes?

Submitted by skeptic on Wed, 2018-04-18 22:01

The question was asked in Facebook Back2ITSm group:
"there’s a gaggle of ITSM processes involved in delivering a solution, from biz requirements to live operation... does DevOps actually eliminate the need for any of these processes?"

No.

Activities don't go away. We do them differently.
Having said that, there are some huge transformations.

Lessons the world took from ITIL

Submitted by skeptic on Sun, 2018-03-18 19:06

ITIL aspires to be customer-centric. If only the reality matched the aspiration. If only the main lesson people took away from ITIL was customer value. In practice I think the world takes away quite different lessons.

Here is a bunch of awful fallacies that the world actually took from ITIL:

Devops rediscovering service management

Submitted by skeptic on Mon, 2017-11-13 20:17

[updated 15th Nov] There was a lot of "Ding!Dong! The wicked ITIL is dead!" in DevOps and Agile, but finally the DevOps world seems to be rediscovering the value of ITSM knowledge, culture, and capabilities (and vice versa: a visible increase in influence of DevOps on ITSM). This will take you a couple of hours to work through if you watch all the videos, but please do.

Go tell it at the conference

Submitted by skeptic on Sun, 2017-10-29 07:08

Recently recovering from his frankly disastrous world tour, Rambling Kid Realism has been returning to his folk music roots. Here are the lyrics to his latest number "ITIL Ain't Dead". He started writing it in February this year, before being thrown in an Estonian jail for non-payment of debts to concert promoters.

Multi-Speed IT

Submitted by skeptic on Sun, 2015-04-19 23:07

© Copyright Canstock Photo IncEnterprises are wrestling with the conflicting needs to chase competitiveness in a world of endlessly changing technology, whilst still remaining mindful and careful. In IT we are caught in the same bind. I have written about this squeeze before in "To Protect and Serve".

This year I'm looking at solutions: how IT can deal with the dichotomy with Multi-Speed IT. By embracing Agile, DevOps, BYOD and other "liberation" approaches, and integrating them into our ITSM, risk, and governance practices, we can create an IT environment with a better chance of responding at the speed of business, whatever the business chooses that speed to be. This article proposes a nuanced approach to two-speed IT, where each lifecycle implementation is a blend of the two "speeds".

Reflections on DevOps Enterprise conference

Submitted by skeptic on Thu, 2014-11-13 08:41

Recently I had the privilege to attend the DevOps Enterprise conference in San Francisco, hashtag #DOES14. Videos here.

That conference was put together by a number of people, but perhaps we owe it to this guy more than anyone: Gene Kim

A quest for a unified theory of IT management is not a flag of ITSM surrender

Submitted by skeptic on Sun, 2013-02-10 22:41

Some folk have interpreted my last post on A unified theory of IT management as surrender to the DevOps movement: "OMG DevOps was right all along, what a fool I have been". Not at all. I'm saying both the DevOps and the ITSM communities need to move on and find something that works for everyone.

Kamu: a unified theory of IT management - reconciling DevOps and ITSM/ITIL

Submitted by skeptic on Tue, 2013-02-05 22:18

I know many in the DevOps community wrote me off as a lost cause, but brothers and sisters I have seen the light after reading this: On Antifragility in Systems and Organizational Architecture from Jez Humble. I pledge myself to spending 2013 [and 2014 and 2015] uniting the DevOps and ITSM communities. Tweet this.

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