You know, I've read more IT books than most of the human race has, at least fifty. And most of them don't work for me for two reasons: they're too complete and too correct.
This book is essential reading for all decision makers (IT-literate or not) who are presented with an ITIL® proposal or who are asked to oversee an ITIL project, or who find something called “ITIL” or “Service Management” in their budget. It tells you what the ITIL industry won’t. For everyone else involved in ITIL projects, this book is just as essential to help you through the ITIL minefield.
The IT Skeptic's book Owning ITIL® is now available on the "other" Amazon sites such as Amazon.co.uk. It has been available for some time on Amazon.com. Essential reading for everyone planning, proposing, owning or approving Service Management projects!