All books 2.2.1 repeats service definition

pure pedantry:

Chapter 2 is in all books (though with very subtle editorial differences).

2.2.1 the text at the start in a box defining a service is almost identical with the following paragraph - should have been edited?

Comments

alignment of chapter 2

The chapter 2 in each book is indeed part of a duplication. It should describe it from a volume perspective: paragraph 2.4.3 should be the value of the volume to the business... (see service design). in SO it is a generic value. SS does not have the value to the business described. Better alignment between these values would be benficial.

Regards
Peter Lijnse

I made this into a new Known Error

I made this into a new Known Error, with credit to Peter

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