.
Figure 4.8 in Service Transition and Figure 4.6 in Service Operation are both exactly the same, but one is a representation of a CMS, the other a representation of a SKMS if you read the subtitles.
it would appear SO has used Fig 4.8 from ST when they should have used fig 4.39
Comments
it would appear SO has used
it would appear SO has used Fig 4.8 from ST when they should have used fig 4.39