JamesFinister

TypePostAuthorRepliesLast updated
Blog entryWhere do the ITSM experts learn their trade? skeptic710 years 14 weeks ago
Blog entryWhat is a service? skeptic7810 years 14 weeks ago
Blog entryTSO announces ITIL V3 Update mentors, and seems to have abandoned Incremental ITIL skeptic910 years 14 weeks ago
Blog entryWindows Vista - the sick slug skeptic3410 years 14 weeks ago
Blog entryI'm going to call root cause primary cause from now on skeptic4410 years 16 weeks ago
Blog entryShock horror: the IT Skeptic endorses a technology - service catalogue skeptic6310 years 16 weeks ago
Blog entryOGC revising ITIL again skeptic3410 years 16 weeks ago
Blog entryWe should create the problem record right up front in an incident skeptic7110 years 20 weeks ago
Question for the ITIL WizardShould every major incident produce a problem record? TheITILWizard2610 years 21 weeks ago
Blog entryThe Emperor has no clothes. Where is the evidence for ITIL? skeptic5410 years 21 weeks ago
Blog entryMerry Christmas, ITIL works! skeptic510 years 22 weeks ago
Blog entryDo we overcook services? ITIL out of line skeptic1610 years 22 weeks ago
Blog entryITIL V3 Master certification announced skeptic1610 years 24 weeks ago
Blog entryIT Skeptic runner-up in ComputerWeekly blog awards skeptic2110 years 24 weeks ago
Blog entryITIL Software Scheme comes under more fire skeptic1510 years 25 weeks ago
Blog entryMicrosoft screws me, Google seduces me skeptic510 years 26 weeks ago
Book pagePlanning for ITIL V3 - or staying with ITIL V2 skeptic1610 years 28 weeks ago
Blog entryMicrosoft make an even broader patent claim on CMDB skeptic2010 years 29 weeks ago
Blog entryIs ITIL there to describe what the experts know? Or is it there to guide those setting out on the ITSM journey? skeptic1110 years 30 weeks ago
Blog entryThe most important IT monitoring tools are those that measure the end user experience skeptic810 years 33 weeks ago
Blog entryIT geeks resistant to change (management): buffalo in a china shop skeptic1610 years 33 weeks ago
Blog entrySeparation of incident and call skeptic3510 years 35 weeks ago
Blog entryWho runs and represents itSMF? skeptic2910 years 35 weeks ago
Blog entryITIL Alligators skeptic1110 years 36 weeks ago
Blog entryITIL V3 Certification via online training is back on again skeptic1910 years 36 weeks ago