JamesFinister

TypePostAuthorRepliesLast updated
Blog entryIT operations must beware inappropriate automation skeptic81 year 16 weeks ago
Blog entryITIL Service Delivery Manager skeptic774 years 9 weeks ago
Blog entryHow ITIL gets Incident vs Problem wrong skeptic254 years 9 weeks ago
Blog entryList of ITIL V3 roles skeptic434 years 9 weeks ago
Blog entryHow to find free ITIL V3 Foundation training skeptic614 years 9 weeks ago
Blog entryGreat paper on failure of complex systems skeptic194 years 39 weeks ago
Blog entryA list of Request Classes to help out ITIL skeptic234 years 39 weeks ago
Blog entryPass the ITIL Foundation exam in six easy and (almost) free steps skeptic1434 years 41 weeks ago
Blog entryITIL Certification: a technique for passing multiple-choice exams skeptic44 years 42 weeks ago
Blog entryRoot Cause Analysis can't be done by machines skeptic194 years 48 weeks ago
Blog entryDefining terms in Root Cause Analysis - let's be clear what we mean skeptic214 years 48 weeks ago
Blog entryResponse Management skeptic155 years 6 weeks ago
Blog entryThe cult of the customer skeptic135 years 34 weeks ago
Blog entryTransformational technologies are a small view skeptic235 years 39 weeks ago
Blog entryThe IT Skeptic Looks at ITIL V2 and V3 CMDB skeptic45 years 49 weeks ago
Blog entryWhile ITIL V2 CMDB was silly, ITIL V3 SKMS is totally absurd skeptic566 years 4 days ago
Blog entrySong for Stevie skeptic46 years 8 weeks ago
Blog entryProcess maturity is neither a necessary nor a sufficient condition for improving service. skeptic106 years 8 weeks ago
PageChecklist ITIL project proposal skeptic96 years 15 weeks ago
Blog entryThe IT Skeptic looks at ITIL Lite skeptic116 years 20 weeks ago
Blog entryCastle ITIL really is so insular and parochial it is laughable skeptic216 years 47 weeks ago
Blog entryIBM: the company with such a firm grasp of ITIL strategic issues that they sold their service desk skeptic407 years 10 weeks ago
Blog entryITIL services are customer-facing, whatever catalogue they appear in skeptic457 years 19 weeks ago
Blog entryWhat is the best ITIL V3 or ITSM tool? skeptic227 years 20 weeks ago
PageBasic Service Management skeptic97 years 34 weeks ago