V3

ITIL V3 Intermediate exams - the money engine wins again

Submitted by skeptic on Sun, 2008-07-06 10:06

With the release of the new format for ITIL V3 Intermediate exams, once again APMG and the ITIL Qualifications Board have opted for maximising profitability and sellability of product for the ITIL Version 3 training industry over maximising the quality of the resulting trainee.

OGC need to get broadband up at Castle ITIL to understand the 21st Century.

Submitted by skeptic on Sun, 2008-06-29 03:15

This may not come as a surprise to you, but it does to me. I - along with The ITIL Imp - was under the misapprehension that the ITIL Live Portal was going to be free. Nope.

ITIL V3: where's the portal? - The IT Skeptic

Submitted by skeptic on Thu, 2008-06-19 09:28
3:58 minutes (1.6 MB)

A podcast of the original postITIL V3: where's the portal?
Long ago in a time far away, OGC promised an ITIL Live™ Portal to augment the impending new ITIL V3. "It's coming..."

ITIL V3: where's the portal?

Submitted by skeptic on Thu, 2008-06-19 00:41

This post has been podcast
Long ago in a time far away, OGC promised an ITIL Live™ Portal to augment the impending new ITIL V3. "It's coming..."

Risk Management - the lost process of ITIL V3

Submitted by skeptic on Fri, 2008-06-13 06:29

Is Risk Management the "lost process" of ITIL V3?

Happy Birthday ITIL - The IT Skeptic

Submitted by skeptic on Sun, 2008-06-08 09:31
4:11 minutes (1.69 MB)

A podcast of the original post

OGC is celebrating the first year of ITIL V3. What do we have to show after a year? I'm underwhelmed.

ITIL V3 Application Management is a skinny little weakling

Submitted by skeptic on Tue, 2008-05-27 06:54

ITIL attempts to establish authority over Application Management. Does ITIL V3 have what it takes? No. As bodies of knowledge go, it is scrawny and under-developed.

ITIL and ASL: divorced bodies of knowledge. How ITIL V3 failed to ask the experts.

Submitted by skeptic on Mon, 2008-05-26 09:23

Everyone who is interested in ITIL V3's credibility in the Application Management space should read the recent OGC white paper which shows how little ITIL used an existing respected on-hand body of knowledge.

Warning don't try ITIL V3's SKMS at work

Submitted by skeptic on Sun, 2008-05-25 21:38

ITIL V3's Service Knowledge Management System (SKMS) is something to aspire to. But it is seldom a good decision to do it right now. WARNING: don't try this at work.

ITIL V3 has a bet each way: proven guidance and bleeding edge thought-leadership, but how to tell?

Submitted by skeptic on Wed, 2008-05-21 10:12

Every so often discussion on this blog touches on something fundamental. Lately we've been examining how ITIL seems to have a bet each way: it wants to be proven and bleeding edge at the same time. This is dangerous for the very people ITIL is supposed to serve.

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