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Today’s shock joint announcement from Microsoft and IBM throws ITIL Refresh into doubt

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In preparation for the release of Microsoft Service Manager (previously known as “Service Desk”), Microsoft made a surprise joint announcement today with IBM.

Irrational exuberance in the IT industry: CMDB is going nuts

Everybody is piling into the CMDB frenzy now, including dodgy journos and madly re-inventing software companies... and this blog. ITIL may not be a fad but the IT Skeptic thinks CMDB now is one.

Web 2.0, hype or just hype? An IT Skeptic Special Report

The hype wave of Web 2.0 approaches a crescendo. Apparently it is going to transform IT and reengineer the business. The IT Skeptic thinks not. Actually I think "not again".

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