Service Assurance and the pursuit of the elusive service view

I learned a new (for me) buzzword recently when a journalist asked me about "Service Assurance". Sounds like a new spin on an old idea: the single view of a service. This is yet another techno-geek wet dream.

The third castor: IT Assurance

The IT Swami long ago had the vision of the three legs (or castors) of the IT Management chair: Service, Governance and Assurance.

Service is well established now, thanks to ITIL - at least in our minds if not so much in practice yet.

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