http://www.itskeptic.org/taxonomy/term/272/0 en http://www.itskeptic.org/service-assurance-and-pursuit-elusive-service-view <p>I learned a new (for me) buzzword recently when a journalist asked me about "Service Assurance". Sounds like a new spin on an old idea: the single view of a service. This is yet another techno-geek wet dream.</p> <p><a href="http://www.itskeptic.org/service-assurance-and-pursuit-elusive-service-view" target="_blank">read more</a></p> http://www.itskeptic.org/service-assurance-and-pursuit-elusive-service-view#comments assurance etf service vendors http://www.itskeptic.org/crss/node/2068 Thu, 13 Oct 2011 01:22:51 +0000 skeptic 2068 at http://www.itskeptic.org http://www.itskeptic.org/third-castor-it-assurance <p>The IT Swami <a href="http://www.itskeptic.org/node/517" target="_blank">long ago had the vision</a> of the three legs (or castors) of the IT Management chair: Service, Governance and Assurance.</p> <p>Service is well established now, thanks to ITIL - at least in our minds if not so much in practice yet.</p> <p><a href="http://www.itskeptic.org/third-castor-it-assurance" target="_blank">read more</a></p> http://www.itskeptic.org/third-castor-it-assurance#comments assurance http://www.itskeptic.org/crss/node/1924 Wed, 06 Jul 2011 10:57:14 +0000 skeptic 1924 at http://www.itskeptic.org