The ITIL Experience is subjective

A while ago on LinkedIn I had this old chestnut quoted at me, so I thought I'd roast it: the Hornbill/HDI/Bruton survey "The ITIL Experience".

Hornbill ITIL State of the Nation survey: Viewer discretion advised

Hornbill has released an ITIL State of the Nation survey [registration required]. I think it is a good report, relative to the usual Crap Factoids we see. It doesn't try to get all worked up about any one number. Sadly I think it still suffers from all the flaws we see in these industry "research" reports. It does however point to one interesting result: ITIL V3 doesn't seem to be taking the world by storm.

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