Today let's look closer at the recent survey I quoted previously. We will discuss the lack of decent empirical evidence for ITIL in a subsequent blog. Vendor surveys are a poor substitute (I know, I worked for one), but when they are all we have then we should at least listen to them.
Sadly I don't think I can include Evergreen in my Circle of ITIL Skeptics, but they undoubtedly take a mature and rational approach to ITIL:
Which industry standards are relevant to my organization and which are redundant?
How do I get started?