If IT ain't broke don't fix it - The IT Skeptic

A podcast of the original article from the IT Skeptic: If IT ain't broke don't fix it

Perhaps the saddest sight in the ITIL world is organisations that adopt ITIL processes when the old ones were working OK. Don’t tell me it doesn’t happen.

IT operations is a domain that tends to attract perfectionists. Damn good thing too when sites are aiming for three-, four- or five-nines [99.999% availability]. The unfortunate aspect of perfectionists is that they can’t leave well enough alone, especially when a fad like ITIL sweeps through, or they get indoctrinated into a cult like ITIL.

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