The biggest hole in ITIL - The IT Skeptic

This is a podcast of the original article ITIL's biggest hole: where is the meta-lifecycle?

ITIL3 now describes the lifecycle of a service, and does an excellent job of it. But where is the guidance on how to implement the ITIL process machinery to manage that service through its lifecycle? Where is the lifecycle of the lifecycle, as it were - the meta-lifecycle?

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