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The biggest hole in ITIL - The IT Skeptic

Submitted by skeptic on Fri, 2007-10-12 08:37

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Artist: The IT Skeptic
Title: The biggest hole in ITIL
Album: ITIL
Genre: Speech
Year: 2007
Length: 2:41 minutes (2.46 MB)
Format: MP3 Mono 11kHz 128Kbps (CBR)

This is a podcast of the original article ITIL's biggest hole: where is the meta-lifecycle?

ITIL3 now describes the lifecycle of a service, and does an excellent job of it. But where is the guidance on how to implement the ITIL process machinery to manage that service through its lifecycle? Where is the lifecycle of the lifecycle, as it were - the meta-lifecycle?

Published in The Skeptical Informer, October 2007, Volume 1, No. 9

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