Visions of the Future of ITIL: the IT Swami's Seventh and Final Vision

Now, the final of the IT Swami's mid-year Visions of the Future of ITIL. Previously we had six other visions starting with the First.

Here is the ultimate seventh Vision:

Swami: Goodness me! These are chilling me, the three deaths of the ITIL: one a glorious fusion with similar seekers; one a quick and violent casting aside; and one a slow decay. Let us be moving on. I must seek deep within for the final prophesy: That Which Is To Come.

I see… I see… I see… oh well actually I see an office chair.

But wait! there are words emblazoned on it. They say… um… “RollaSeat®”.

I must see deeper!

There are three castors, yes, three castors and The …Three …Castors …Of …The …Seat …Of …IT’s …Future …are …are …Governance, Service and Compliance!!

He seems to have fainted.

The IT Swami’s final prophesy shows us the way the IT world is heading. IT will roll on governance, service and compliance: these will be the main demands on IT from the business we serve. First we must deliver governance of the business: visibility, accountability, control of risk. Second we must manage and deliver services to enable the business. Lastly, we must ensure compliance with external requirements through standardisation, audit, and reporting.

ITSM supports one third of the chair. We in IT need to lift our sights and see the other two thirds as well. We must integrate The Three Castors - Governance, Service and Compliance - else we will end up sitting on our …er… floor.

[Updated: The IT Swami has slightly revised his vision of that which is to come to be The Three Castors - Governance, Service and Assurance]


Predictions - Are we riding a dead horse? Or is it just limping?

So far we have learned from the swami and the skeptic:
- ITIL covers only one third of the service management
- it is torn to pieces by gorillas
- it's onwer is unwilling to lead or rule
- it's advocates are using it to dig for as much gold as possible (forgetting the long term return)
- the new books may teach us how to run, but first many organisations have to realise that they have feet to stand on
- training companies are ignoring the customers needs and are milking the market for highest returns (25 participants in one course!)
- the books are expensive and do not even contain all that has been promised
- connection to other frameworks and BOKs are not incoporated for real
- the organisation that could bind people and businesses to ITIL is not goverened well and it's purpose is far from being focused on being benefitial for its members.
- others I may have forgotten.

On the other side I see a lot of enthusiastic and very knowledgable people around that know when to "ignore" best practice and how to implement thorough, practical and working service management structures (including the 3 pillars of the chair!).

What will be stronger? I for myself see a very prominant danger that ITIL will be forgotten and ignored by the more important business than the "ITIL business". I do hear a tendancy with many of my customers that they do not need or want a "theory of all".

What is the feedback you are getting?

This also deserves a blog post

OOh you leave good comments. This also deserves a blog post in response. Please be patient though, I have a mighty backlog right now :-)

Thanks, I am eagerly awaiting it ;-) and ...

Thanks for the discussion link. Using that I could add another two to the above list:
- there is almost a war over who is the original inventor of the contents
- every responsible in management will listen to the gorillas and get a tool with "built-in processes" (saves them from thinking for themselves, a fool with a tool ...)

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