http://www.itskeptic.org/node/359 Comments for "Visions of the Future of ITIL: the IT Swami's Seventh and Final Vision" en http://www.itskeptic.org/node/359#comment-1735 <p>Thanks for the discussion link. Using that I could add another two to the above list:<br /> - there is almost a war over who is the original inventor of the contents<br /> - every responsible in management will listen to the gorillas and get a tool with "built-in processes" (saves them from thinking for themselves, a fool with a tool ...)</p> Tue, 25 Sep 2007 13:58:28 +0000 mbuzina comment 1735 at http://www.itskeptic.org http://www.itskeptic.org/node/359#comment-1732 <p>OOh you leave good comments. This <a href="http://www.itskeptic.org/node/29#comment-1718">also</a> deserves a blog post in response. Please be patient though, I have a mighty backlog right now :-)</p> Tue, 25 Sep 2007 10:45:08 +0000 skeptic comment 1732 at http://www.itskeptic.org http://www.itskeptic.org/node/359#comment-1727 <p>So far we have learned from the swami and the skeptic:<br /> - ITIL covers only one third of the service management<br /> - it is torn to pieces by gorillas<br /> - it's onwer is unwilling to lead or rule<br /> - it's advocates are using it to dig for as much gold as possible (forgetting the long term return)<br /> - the new books may teach us how to run, but first many organisations have to realise that they have feet to stand on<br /> - training companies are ignoring the customers needs and are milking the market for highest returns (25 participants in one course!)<br /> - the books are expensive and do not even contain all that has been promised<br /> - connection to other frameworks and BOKs are not incoporated for real<br /> - the organisation that could bind people and businesses to ITIL is not goverened well and it's purpose is far from being focused on being benefitial for its members.<br /> - others I may have forgotten.</p> <p>On the other side I see a lot of enthusiastic and very knowledgable people around that know when to "ignore" best practice and how to implement thorough, practical and working service management structures (including the 3 pillars of the chair!).</p> <p>What will be stronger? I for myself see a very prominant danger that ITIL will be forgotten and ignored by the more important business than the "ITIL business". I do hear a tendancy with many of my customers that they do not need or want a "theory of all". </p> <p>What is the feedback you are getting?</p> Tue, 25 Sep 2007 10:06:59 +0000 mbuzina comment 1727 at http://www.itskeptic.org