ITSM Watch reaches new skeptical heights on CMDB

Submitted by skeptic on Tue, 2008-10-28 21:36
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ITSM Watch might do me out of business soon... but it is great to see some good IT skepticism. [Updated: fixed a link]

First Hank Marquis said in ITSM Tool Adoption: Pass or Fail?:

CMDB debacles have become legendary, with many monitoring implementations close behind. With the new buzz around Service Catalog, can failure here be far behind?

And then George Spafford warms my icy heart with this, The Perils of the CMDB:

Groups ... often attempt to start with configuration management because of the siren song of the configuration management database (CMDB) coming from tool vendors...
The CMS and component CMDBs can be rendered useless without the proper processes. In fact, the business needs have to be understood first, proper processes designed and then automation purchased or developed. The tools must support the processes and not the other way around. The lead-in should not be with tools.

On ya guys! Keep it up!

Published in The Skeptical Informer, December 2008, Volume 2, No. 11


Comments

Submitted by Visitor (not verified) on Mon, 2008-11-24 20:18.

I thought you'd get a kick

I thought you'd get a kick out of this. Out of curiosity, I pointed a Myers-Briggs Type Indicator at your blog: http://www.typealyzer.com/

Here was the result:

"The organizing and efficient type. They are especially attuned to setting goals and managing available resources to get the job done. Once they've made up their mind on something, it can be quite difficult to convince otherwise. They listen to hard facts and can have a hard time accepting new or innovative ways of doing things."

Submitted by skeptic on Tue, 2008-11-25 04:32.

don't think they nailed me

Now that's funny, but it doesn't inspire confidence in the analyser. Consider:

This blog is hosted in Utah and built entirely of open source (MickeySoft-free)

There has been no Skeptical Informer yet for November (usually first couple of days of the month) because I've been too disorganised

The Introduction to Real ITSM is web-on-demand-published, but it was months late

The IT Skeptic is about to launch a presence on Second Life, just for the fun of it. Several half-finished projects languish as a result...

I could go on, but i don't think they nailed me :D "quite difficult to convince otherwise" yes. "organizing efficient setting goals "???? Hah! "have a hard time accepting new or innovative ways of doing things" don't think so

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