skeptic's blog

The IT Skeptic recommends BullFighter

Submitted by skeptic on Mon, 2006-11-27 09:38

Look I know it has zero to do with ITIL or even IT but this is brilliant nonetheless... The IT Skeptic recommends BullFighter for anyone who writes anything in English.

When will the geeks get it?

Submitted by skeptic on Sun, 2006-11-26 02:45

For thirty, maybe forty years now, IT operations has existed as a distinct and important discipline. So try publicising a blog like this one and see what categories are provided by the geeks who set up digg or podcast.net or newsgator or ...

Wow! the IT Skeptic now available as podcasts!

Submitted by skeptic on Sat, 2006-11-25 00:38

In response to user demand, the IT Skeptic is podcasting a series of the articles from the blog, on ITIL.

Future series will cover CMDB and IT in general.

a lot of motherhood considerations presented as a model

Submitted by skeptic on Sun, 2006-11-19 08:36

Look at this. Pure gold skepticism - a man after me own heart

the key problem with ITIL is that it is a lot of motherhood considerations presented as a model.

Look, I’m all in favor of delivering IT as a service. However, ITIL doesn’t show us the way to get there. It just describes, often airily, why service orientation is good and how, non-specifically, we get to service nirvana. Mostly, it is common sense, but with no implementation plan.

what gives with Jakarta as a hotbed of ITIL interest? and itSMF in Japan?

Submitted by skeptic on Sun, 2006-11-19 08:16

This cool new tool from Google makes clear the rising tide of interest in ITIL.

But what gives with Jakarta as a hotbed of ITIL interest? [Updated: oh dear! apparently an itil is bahasa slang for a certain portion of female anatomy]

Meanwhile the Japanese are going noddy over the itSMF

10 other things you should know about ITIL

Submitted by skeptic on Sun, 2006-11-19 04:45

TechRepublic posted a fairly inane "10 Things you should know about ITIL", so here are the IT Skeptic's 10 other things you should know about ITIL:

Ask your vendor what they mean by ITIL compliant

Submitted by skeptic on Fri, 2006-11-17 06:15

Some time next year the IT Skeptic will do a full list of ITIL compliance criteria, but for now check out this article for some ITIL questions to make your prospective vendor squirm

SLAs undermine business alignment

Submitted by skeptic on Sun, 2006-11-12 08:41

With the exception of outsourcers, IT departments are not a distinct business inside the business, and they should not behave like one. We are all on the same team, so we should be working in a spirit of trust and collaboration. SLAs introduce an adversarial formal negotiated relationship which is inappropriate when two units of the same organisation interact.

ITIL reduces costs by up to 48% - another crap factoid to beware of

Submitted by skeptic on Wed, 2006-11-01 09:36

Time and again the analysts come up with these numbers using totally unscientific methods and before you know it they are gospel and popping up everywhere like bird flu. I'm not sure who's worse; the snake oil salesmen who invent them or the gullible twerps who repeat them.

ooh I got all excited when I read this question in an article on InfoWorld:

1. What can I do with ITIL that I couldn’t do before?

And the answer is......

The madness mounts. When will the CMDB reality check come?

Submitted by skeptic on Sun, 2006-10-29 08:34

Dennis Deane, head of program management in Europe for Scottsdale, Ariz.-based delivery company DHL...
"In order to really implement a good CMDB, the team has to get granular with the information," Deane says. This translates into working with individual CIs and entering them manually into the database. "Every laptop and registration number has to get into the program somehow."

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