ITIL, Prince2, Capita and the Cabinet Office - in the dark |
2013-05-09 |
5 |
The UK Government reinvents ITSM |
2013-05-02 |
3 |
Improving service support for Real IT |
2013-04-28 |
2 |
What is the IT Skeptic for? |
2013-04-20 |
4 |
Skep Chat 2013/4/16 - talking with Pavels Gurskis |
2013-04-16 |
2 |
Customer value |
2013-04-15 |
3 |
Customer-centric |
2013-04-13 |
2 |
Chicken ITle, robots, and a chessboard |
2013-04-08 |
3 |
Skep Chat 2013/04/04 - hangout with the IT Skeptic |
2013-04-04 |
2 |
Announcing SkepCoin |
2013-04-01 |
3 |
Google Project DriveL will revolutionise online discussions and debates |
2013-03-31 |
3 |
Chicken ITle calls out the end of Service Desk |
2013-03-27 |
5 |
The IT Skeptic on facebook |
2013-03-26 |
3 |
Service desks and spontaneous user combustion |
2013-03-24 |
3 |
The mad competitive scramble |
2013-03-21 |
3 |
Obtaining compliance for policies, processes and procedures |
2013-03-14 |
0 |
Where's the COBIT 5 training? |
2013-03-13 |
2 |
Skep Chat 2013/3/13 - come hangout with the IT Skeptic |
2013-03-13 |
2 |
Vendor etiquette in the webiverse |
2013-03-12 |
2 |
Welcome to the Web Wide World |
2013-03-07 |
2 |
The New IT Age |
2013-03-04 |
2 |
Slow IT |
2013-02-28 |
12 |
The TSO bull is back in the ITIL china-shop: TSO issues take-down notices |
2013-02-24 |
2 |
What will affect the service desk over the next three years |
2013-02-24 |
4 |
ITSM in Cherry Valley |
2013-02-17 |
2 |
What name do you like best for a movement to reconcile DevOps and ITSM by finding a common worldview/model for IT management? |
2013-02-13 |
1 |
A quest for a unified theory of IT management is not a flag of ITSM surrender |
2013-02-10 |
2 |
Kamu: a unified theory of IT management - reconciling DevOps and ITSM/ITIL |
2013-02-05 |
6 |
Vendors love to promise to play nicely |
2013-02-05 |
3 |
In Praise of Practice |
2013-01-29 |
2 |
On collaboration and debate |
2013-01-27 |
2 |
How embarrassing for CSC |
2013-01-24 |
4 |
Book review: the Phoenix Project |
2013-01-22 |
28 |
The death of blogging? |
2013-01-16 |
0 |
On exponential systems |
2013-01-14 |
2 |
A case study in bad customer service |
2013-01-12 |
6 |
Just how awesome is Net Promoter |
2013-01-10 |
5 |
The IT Swami predicts the Twenty-Teens |
2013-01-07 |
5 |
Interpreting COBIT licensing |
2013-01-07 |
2 |
ISACA appoints Australian president |
2013-01-02 |
2 |
The IT Skeptic's New Year Awards for 2012 |
2013-01-01 |
2 |
Season's greetings |
2012-12-29 |
0 |
How prescient is Ray Kurzweil and how useful are his predictions? |
2012-12-27 |
4 |
Book review: Defining IT Success Through The Service Catalog, and some other catalogue books |
2012-12-23 |
4 |
The ERP for IT fallacy |
2012-12-13 |
2 |
TFT12 virtual ITSM conference |
2012-12-08 |
1 |
Risk taking |
2012-12-03 |
3 |
Service catalogue and service request catalogue |
2012-11-25 |
7 |
IT archaeology |
2012-11-22 |
3 |
Imagine using the internet as knowledge |
2012-11-17 |
2 |
How interpretation of statistics can distort any picture |
2012-11-15 |
2 |
Evolution not revolution |
2012-11-11 |
0 |
Industry Advice on ITSM Technology – What Is It Worth? |
2012-11-05 |
3 |
Service catalogue discussion forum |
2012-11-03 |
1 |
Note to devops; smaller changes do not equate to less risk |
2012-11-03 |
3 |
British Government Cabinet Office is selling ITIL and Prince2 |
2012-11-01 |
2 |
The anti-email crowd is shooting the messenger. Email is lovely |
2012-10-26 |
3 |
How to improve your service configuration data and what that means for CMDB |
2012-10-15 |
5 |
The IT Skeptic wants to provide more for this blog's community. Which would you MOST like to see from the IT Skeptic? |
2012-10-13 |
3 |
Improve first |
2012-10-09 |
2 |
Remedyforce crap factoid alert |
2012-10-06 |
6 |
The IT Skeptic regular podcast |
2012-10-03 |
1 |
Why process maturity is a useless metric for ITSM improvement |
2012-09-30 |
4 |
Book review: IT That Matters. Business porn. |
2012-09-24 |
2 |
Green sustainable IT is a sop to middle class consciences |
2012-09-13 |
2 |
Examining the 2012 Gartner Magic Quadrant for Service Desk |
2012-09-08 |
7 |
The Evolution of Homo Informaticus, or Why VMWare are in the Tin Age |
2012-09-04 |
4 |
Hear the The IT Skeptic speak about Standard+Case on an exciting new 24 hour world-wide online conference |
2012-09-04 |
4 |
Hear and meet the IT Skeptic |
2012-08-27 |
0 |
The sorry tale of Infra: will VMWare kill it? |
2012-08-26 |
3 |
Breaking news: APMG to accredit COBIT5 training industry. Fort COBIT? |
2012-08-16 |
2 |
Selling; the little things |
2012-08-12 |
2 |
COBIT5 |
2012-08-08 |
3 |
The cult of the customer |
2012-08-08 |
2 |
How ITIL gets Incident vs Problem wrong |
2012-08-06 |
16 |
Knight Capital makes the point about the risks of automation |
2012-08-06 |
2 |
Mobility and work-life balance |
2012-08-06 |
1 |
Shopping: request vs incident |
2012-07-30 |
2 |
Terminological debasement |
2012-07-26 |
2 |
The service desk isn't here right now |
2012-07-23 |
2 |
A little chat about BYOD |
2012-07-14 |
5 |
Interesting comparison between Google and Microsoft product launches |
2012-06-29 |
2 |
IT principles |
2012-06-27 |
7 |
CODE RED EXTREME Crap factoid Alert "ITIL as a service" from IBM and Sunview |
2012-06-25 |
3 |
The Standard+Case approach: applying Case Management to ITSM |
2012-06-18 |
8 |
ITSM introductory videos |
2012-06-17 |
0 |
More Future of IT Management |
2012-06-15 |
4 |
IT: to protect and serve |
2012-06-08 |
4 |
Governors govern |
2012-06-04 |
3 |
Six Tactics for ITSM to Deal with Agile |
2012-06-03 |
1 |
A menu is not a service catalogue |
2012-05-21 |
6 |
6 years old and still growing |
2012-05-16 |
1 |
Why COBIT wins in a showdown with ITIL |
2012-05-11 |
5 |
COBIT 5 copyright terms confirmed. And the name may be used. |
2012-05-08 |
3 |
Just who are ITIL V3 certification and accreditation for? |
2012-05-02 |
3 |
The cult of innovation |
2012-04-25 |
3 |
Microsoft Office dependency |
2012-04-16 |
2 |
Eating the ITIL elephant one leg at a time |
2012-04-05 |
5 |
New Service as a Service offering raises some questions |
2012-04-01 |
3 |
Wonderful sponsorship opportunity for ITIL reveals what? |
2012-03-28 |
0 |
A new look |
2012-03-23 |
2 |
itSMF Communications |
2012-03-20 |
2 |
Organisations have failed their IT like bad parents |
2012-03-18 |
4 |
COBIT 5 will be released in April |
2012-03-14 |
5 |
Jedi Problem Management |
2012-03-12 |
0 |
itSMF behaviour beyond the pale |
2012-03-08 |
2 |
How and why I use Twitter |
2012-03-02 |
2 |
the value of ITIL certification |
2012-02-27 |
2 |
The uselessness of ITIL process maturity assessment |
2012-02-25 |
3 |
Whining about the IT department |
2012-02-16 |
3 |
User self-help - a skeptical view |
2012-02-12 |
5 |
The future of IT management |
2012-02-07 |
3 |
ITIL doesn't add overhead |
2012-02-06 |
6 |
The difference between ITIL and COBIT for consultants: four words |
2012-02-06 |
2 |
Somebody spat the dummy at itSMF International |
2012-01-25 |
3 |
itSMF International Board announced |
2012-01-25 |
3 |
How much of your IT infrastructure and operations is outsourced to an external provider? |
2012-01-24 |
2 |
Transformational technologies are a small view |
2012-01-24 |
3 |
Social ITSM - a skeptical view |
2012-01-22 |
6 |
Why IT books need to be different |
2012-01-06 |
3 |
The state of ITIL |
2012-01-02 |
3 |
The IT Skeptic Awards for 2011 |
2011-12-31 |
3 |
A little Christmas gift for readers |
2011-12-23 |
4 |
Abolish the CAB at your peril |
2011-12-12 |
5 |
The Web started the decline of privacy; it is the personal camera that really nails it dead. |
2011-12-05 |
2 |
A Brief Review of Creating and Driving Service Excellence |
2011-11-30 |
2 |
Thanksgiving |
2011-11-23 |
1 |
BoK Bloat |
2011-11-22 |
2 |
Muddled Management of Portfolios |
2011-11-15 |
2 |
Botchagalupe is a devops believer |
2011-11-06 |
3 |
The value and ROI of ITIL? It is not what you may think. |
2011-11-05 |
1 |
People first in ITSM |
2011-11-02 |
2 |
ITIL training fun and games at itSMFUK conference - and an end to competition? |
2011-11-02 |
2 |
Lean IT and ITIL |
2011-11-01 |
4 |
The Tipu Framework |
2011-10-28 |
7 |
Riddle me this: matching ITIL theory to the real world |
2011-10-21 |
3 |
Using ITIL effectively |
2011-10-17 |
3 |
Service Catalogue in a nutshell |
2011-10-16 |
2 |
Service Assurance and the pursuit of the elusive service view |
2011-10-13 |
5 |
Imitation is the sincerest form of flattery |
2011-10-08 |
2 |
Serious contributions from the IT Skeptic |
2011-09-27 |
1 |
Does ITIL explain the difference between an Alert and an Event? |
2011-09-24 |
13 |
CMDB is like a linked digital phonebook, and just as pointless for most |
2011-09-22 |
5 |
Are you being paid to read this blog? |
2011-09-18 |
1 |
ITIL 2011 persists with the dangerous concept of supporting services |
2011-09-15 |
4 |
Tipu: continual service improvement as a real approach to ITSM |
2011-09-14 |
3 |
DevOps and ITIL |
2011-09-07 |
4 |
DevOps and traditional ITSM - why DevOps won't change the world any time soon |
2011-08-29 |
1 |
A word about photos |
2011-08-27 |
1 |
Citizens unite! Assert your right to call the latest version of ITIL what you like: |
2011-08-18 |
2 |