IT Chapter
About you

Partner and Managing Director at IT Chapter, a company specialized in IT Best practices including IT Service Management, ITIL, COBIT and ISO 20000. IT Chapter provides services in ITSM consulting, on-site and off-site training, and supplying the best fit IT resources to clients in various industries. IT Chapter also provides clients with outstanding Project Management teams, including Project and Program Managers, PCOs, Project Administrators, Infrastructure Specialists and Developers.

Mrs. Svetlana Sidenko has over 17 years of experience in management, 14 years in IT. She is certified by PMI as Professional Project Manager (PMP) since the year 2003 and active member of PMI Montreal Chapter. She is also ITIL Master V2 and ITIL Expert V3, ITIL and COBIT trainer, TIPA Assessor and executive ITSM Consultant. She has an extensive resources recruiting and management experience. Her experience covers industries such as Pharmaceutical, Airports and Airlines, Telecom, Banking, Insurance, Loyalty Industry, Consulting and Technology sector.

Mrs. Sidenko holds a MSc (Admin) degree from John Molson School of Business majoring in MIS, Bachelor of Commerce degree from Concordia University, majoring in MIS.

Specialties: Project and Program Management , PMO, Transition Management, ITIL V3 , COBIT 4.1, ISO 20000 , Service Management
, IT Resources Recruiting and Management, ITIL V3 and COBIT 4.1 Training, TIPA, ISO 27000


Member for
7 years 13 weeks