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TypePostAuthorRepliesLast updated
Book pagePlanning for ITIL V3 - or staying with ITIL V2 skeptic1610 years 28 weeks ago
Blog entryNew LinkedIn group for Owning ITIL skeptic510 years 34 weeks ago
Blog entrywhy on earth did ITIL V3 rename Forward Schedule of Change to Change Schedule? skeptic1510 years 35 weeks ago
Blog entryTwo ITIL-derived rules of thumb for organising the IT department skeptic310 years 36 weeks ago
Blog entryThe Folly of the Crowd skeptic510 years 38 weeks ago
Blog entryPeople people people people process process technology skeptic310 years 42 weeks ago
Blog entryIn defense of IT consultants' rates skeptic2110 years 43 weeks ago
Blog entryWhen Best is Too Good - Copper Instead of Gold - focused excellence as a differentiator skeptic610 years 44 weeks ago
Blog entryMy host is WestHost skeptic310 years 45 weeks ago
Blog entryReviews of Owning ITIL skeptic1410 years 46 weeks ago
Blog entryIT in 2011 skeptic710 years 46 weeks ago
Blog entryWhy forums are dangerous skeptic410 years 49 weeks ago
Blog entryAre Incident and Complaint different things? skeptic1710 years 50 weeks ago
Blog entryStunning internet and website visualisaton skeptic510 years 50 weeks ago
Blog entryThe twittering classes skeptic1011 years 8 weeks ago
Blog entryOpen Source is political: Blows Against The Empire skeptic1611 years 9 weeks ago
Blog entryWhat should IT call the Rest Of The Business? skeptic811 years 10 weeks ago
Blog entrySLAs that promise a resolution time are like firemen promising to put a fire out skeptic1711 years 11 weeks ago
Blog entryUse SLA response metrics that matter skeptic411 years 11 weeks ago
Blog entryWhat's wrong with multichoice exams for ITIL V3? skeptic1811 years 13 weeks ago
Blog entryLimiting the Crowd to their own time at their own expense: the open community's distate for commerce skeptic311 years 14 weeks ago
Blog entryCrap Factoid alert: Fifty percent of all CMDB projects fail due to inadequate planning. skeptic111 years 22 weeks ago
Blog entryBig Brother vs. Big Uncle; the opposing sides of the loss of privacy to security systems skeptic611 years 22 weeks ago
Blog entryWhere does continual service improvement end? An important ITIL question skeptic911 years 26 weeks ago
Blog entry5 questions for John M. Willis skeptic111 years 30 weeks ago