assessment

The uselessness of ITIL process maturity assessment

Submitted by skeptic on Sat, 2012-02-25 21:15

I'm looking at a "classic" process maturity assessment done by a consulting firm for a client, and what a useless document it is. I'm not saying who sent it to me or why or where from. That isn't important here because so many assessments are similar. Compare yours.

The report analyses 8 practices. It doesn't say why those eight. ITIL has 27 or so, COBIT about 40. They are a typical eight: Incident, Request, Problem, Change, SACM, SLM, Knowledge, Catalogue.

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