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event

Does ITIL explain the difference between an Alert and an Event?

Submitted by skeptic on Sat, 2011-09-24 06:26

Help me please. I'm thrashing around in the morass of Service Operation, trying to get crystal clear on the difference/relationship between an Alert and an Event. Anyone?

P.S. we did skirt around this discussion before

Event Management best practices

Submitted by skeptic on Wed, 2011-06-01 03:03

While we were all disappearing up our own philosophical orifices debating what is a customer and what is a service, reality came calling. In my mailbox I got this plea from the coalface for some Event Management best practices:

event

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