Is ITIL dead in the water? - The IT Skeptic

A podcast of the original article from the IT Skeptic: Is ITIL Dead in the Water?
In five years time most organisations will consider ISO/IEC 20000 certification as a normal part of operating: a minimum benchmark. The horse has bolted with ISO/IEC 20000: the world sees it as “the ITIL standard” but OGC and itSMF have zero control of it.

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